It seems I am not the only one seeing upload speeds reducing from the usual 10 Mbps to below 1 Mbps (often well below) between 9am and 6pm. For me personally this has been going on for about a week. Is Virgin deliberately throttling upload speeds in my area, is it a fault on their network or is it just too many people on video calls?
If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Please post a 'Live Link' to your BQM on here straight away.
Instructions for posting BQM Live Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Hub stats look OK to me. BQM confirms the problem and broadly speaking, yes, too many people on video calls (or "essential usage" of Twitch).
In the short term nothing can realistically be done - you tolerate it, or you leave, with all that leaving implies. For some people leaving is the fastest fix and the right thing to do, but before even considering this do your research. VM aren't the only ISP struggling in some areas, but on Openreach if there's a problem it's far more commonly download contention. A competent ISP should know if this applies to your location.
If it is Covid related then in a few months hopefully it goes away. If it doesn't go away post panic-demic, then it's simply down to over-selling by VM of capacity that doesn't exist on your segment. And the remedy is then again, tolerate with limited prospect of it being fixed, or leave.
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Thank you @Andruser. One further question - if I upgraded to M200 would I get a better upload speed if there is still general over utilisation or is everyone in the same boat for upload when the network is clogged?