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upgraded upload speeds but it's slower

graham1705
On our wavelength

hi upgraded my broadband upload was 104mbs but now dropped to around 75mbs hub 5 could you look please 

10 REPLIES 10

Adduxi
Very Insightful Person
Very Insightful Person

Testing on a wired connection?

What does www.samknows.com/realspeed show when running the full tests?

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graham1705
On our wavelength

Untitled v.png

 

vm.png

 

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graham1705
On our wavelength

added some pics 

graham1705
On our wavelength

vm2.png

 

Hi Graham1705,

Thank you for your post. I'm very sorry to hear about the issue with your upload speed. 

How has the service been since your post?

^Martin

graham1705
On our wavelength

had a few t3 timeout and its off preerrors 

15Locked4015166312122
16Locked40986675550
17Locked40696905071
18Locked39754735272
19Locked40592343533
20Locked40438714507
21Locked40449994252
22Locked40543325459
23Locked40600877422
24Locked39557135213
25Locked39508126420
26Locked40393674554
27Locked40407286422
28Locked40401315760
29Locked40380626850
30Locked40360135295
31Locked40341013963

 Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04960000047.35120QAM 641
14310000047.35120QAM 642
23660000048.35120QAM 643
33010000048.35120QAM 644
42360000048.35120QAM 645

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0210
1ATDMA0200
2ATDMA0210
3ATDMA0210
4ATDMA02180

Hi @graham1705 thanks for your reply here.

We can see you are speaking to a colleague via PM via another thread so please continue to communicate with them through there and we can support further.

Many thanks

Tom_W

graham1705
On our wavelength

Ok will do 

graham1705
On our wavelength

had some one come out find cable and no work completed and the 10 oct repull has been cancelled i had some out a. few weeks a go and he said i need a new cable from house to cabinet he said the cable is a mkx match