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molecule
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upgraded to 200M, getting 50Megs

Hi,

upgraded to 200 but getting 50,60,70 megs, evening and morning. Wired connection. Restarted router after 1 hour off. No success, thanks

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12350000000.938256 qam13
21390000000.737256 qam1
31470000001.237256 qam2
4155000000137256 qam3
51630000000.537256 qam4
61710000000.937256 qam5
71790000000.537256 qam6
8187000000-0.937256 qam7
9195000000037256 qam8
10203000000038256 qam9
112110000000.236256 qam10
12219000000-134256 qam11
132270000000.536256 qam12
14243000000-137256 qam14
15251000000037256 qam15
162590000001.238256 qam16
172670000000.437256 qam17
18275000000037256 qam18
192830000000.737256 qam19
202910000000.537256 qam20
21299000000-137256 qam21
22307000000037256 qam22
233150000000.737256 qam23
24323000000-137256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6744979142
2Locked37.3324410121572
3Locked38.62587111287688
4Locked38.2572671128191
5Locked37.66739084647149
6Locked37.641191965454
7Locked37.636642239506
8Locked37.350650861561
9Locked37.636822447261
10Locked38.629381437744
11Locked36.6213537350545
12Locked34.44638865919386
13Locked36.3966494026773
14Locked37.6650509554
15Locked37.637139716
16Locked38.9225331417
17Locked37.3518512872
18Locked37.627761979
19Locked37.623067310
20Locked37.618560523
21Locked37.613830690
22Locked37.3257343204
23Locked37.61369683
24Locked37.6254883675
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jbrennand
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Re: upgraded to 200M, getting 50Megs

Do the below - then post up again include the Upstream data and Network logs.
____________

Switch the Hub off and unplug it for a few minutes and then start up. When done, check back in the settings and ensure that the RS error counts have all reset to 0. Then check every hour or two to see if they start reappearing - they shouldn't. If they do (particularly the postRS ones) you have a problem (noise) that only a Tech visit will sort.

Also, in the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

 

https://www.thinkbroadband.com/broadband/monitoring/quality

 


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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molecule
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Re: upgraded to 200M, getting 50Megs

thanks, seems to be getting around 200 again

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Zach_R
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Re: upgraded to 200M, getting 50Megs

Hi @molecule,

Thank you for your posts. We're here to help.

I am really sorry to hear that you had these problems with your connection, but from your last post it looks like from following the advice that @jbrennand has offered that you've been able to resolve this which is great news.

Please do let us know if there's anything further that you need our assistance with.

Thanks,
 



Zach - Forum Team


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