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lawson24k
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up and down speeds

got a 200mb package and over the last few months connected speeds and wifi speeds are down as low as 1mb wish i was kidding, had a tech come and a look just fitted a new moden and there was a wire fixed worked ok for a few days but back to nornal again they dont relly wanna know when you phone them and tryed twitter but just directed me hear 

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conman33158
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Re: up and down speeds

Can you please upload your router stats

Type 192.168.0.1 or (192.168.100.1 if you have your Hub in Modem mode) into your address bar at the top of your browser

DO NOT LOG IN, just click “Check Router Status” at the bottom of the page. Sometimes the “Check Router Status” is missing, in this case just go ahead and log in and go to Advanced Settings-> Tools-> Network Status.

Please copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs, if you get a yellow warning just click the Post button again.

You can use more than one post for each item if needed!

If you get a warning when you hit “Post” just hit “Post” again and it should work ok!

Please do not use screenshots

Also can you please setup a Broadband Quality Monitor (BQM) at thinkbroadband.com. Just click on Create a new monitor.

Under your graph you just created Click (Share Live Graph)

Copy the text in the “Direct Link” box and paste it on here

***********************************************************************************************************************************
BT Full Fibre 900 FTTP - Asus RT-AX82U to Openreach ONT Box & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
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Kath_F
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Re: up and down speeds

Hi lawson24k, 

Thanks for your post and welcome to the Community. We're really sorry to hear that you are having an issue with your speeds. 

I've had a look at your connection today and can see there are no area faults affecting you currently. The Hub is showing as online with a good uptime and the power and signal levels are all optimal too. There aren't any timeouts showing either. This is all positive as it means there is nothing affecting you however does make things a little more difficult in determining what's wrong. 

As you've specifically mentioned WiFi, it sounds like this may be environmental. This link should help you to improve the connection you are getting: How to improve WiFi.

Let us know how you get on. 

Thanks,

Kath_F
Forum Team




New around here? To find out more about the Community check out our Getting Started guide


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lawson24k
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Re: up and down speeds

hey there thnakes for the reply , it had been running ok but it has started agin having trouble conneting to devices

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1659000000-138256 qam32
2475000000-1.737256 qam9
3483000000-1.737256 qam10
4491000000-1.537256 qam11
5499000000-1.737256 qam12
6507000000-1.537256 qam13
7515000000-1.537256 qam14
8523000000-1.237256 qam15
9531000000-1.237256 qam16
10539000000-1.437256 qam17
11547000000-1.437256 qam18
12555000000-1.537256 qam19
13563000000-1.537256 qam20
14571000000-1.737256 qam21
15579000000-1.937256 qam22
16587000000-1.538256 qam23
17595000000-1.737256 qam24
18603000000-1.538256 qam25
19611000000-1.737256 qam26
20619000000-1.438256 qam27
21627000000-138256 qam28
22635000000-1.437256 qam29
23643000000-1.238256 qam30
24651000000-0.938256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.660
2Locked37.6270
3Locked37.6340
4Locked37.6510
5Locked37.6470
6Locked37.3390
7Locked37.6340
8Locked37.6360
9Locked37.6270
10Locked37.6170
11Locked37.3150
12Locked37.6130
13Locked37.6110
14Locked37.3130
15Locked37.660
16Locked38.6140
17Locked37.6120
18Locked38.6100
19Locked37.6110
20Locked38.670
21Locked38.6150
22Locked37.3170
23Locked38.6130
24Locked38.630

 

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lawson24k
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Re: up and down speeds

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940001449.5512064 qam4
24619999649.5512064 qam3
35370001749.5512064 qam2
46030003651512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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lawson24k
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Re: up and down speeds

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
dsfd;kfoA,.iyewrkldJKDHSU



Primary Downstream Service Flow

SFID20584
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID20583
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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lawson24k
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Re: up and down speeds

Network Log

Time Priority Description

15/07/2021 03:31:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 22:23:49noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 22:23:49ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 21:53:50noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 21:53:50ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/07/2021 15:34:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/07/2021 09:53:50noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/07/2021 09:53:50ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 11:04:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 00:40:55noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 00:40:55ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 14:40:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 06:06:44noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 06:06:44ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 08:29:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 00:46:1noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 00:46:1ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2021 17:17:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2021 11:15:32Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/06/2021 19:00:52critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

thanks for any help

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Gareth_L
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Message 8 of 9
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Re: up and down speeds

Hello lawson24k

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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lawson24k
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Re: up and down speeds

https://www.thinkbroadband.com/broadband/monitoring/quality/share/47daab5b4242a32d8cbd36bc5e873f7852ba87ec

 

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