we were getting 80-100 mbps in March on 100 service, but our devices were struggling.
so we upgraded to 200 mpbs. we mainly got 50-60 mbps using this - once i got about 150, but that was a one off.
so just got a good black friday deal to go to 500 - guaranteed minimum 250. now we get about 35-40 download. upload is about 35, which is as promises, but we don't upload as much.
I have reset the box and done all the checks. i am tracking the speed constantly on virgin's recommended app so i have a record of this awful speed. There will be 2 of us working from home from Thursday and i cannot have this bad a speed. i need you to fix this TODAY
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a 'Live Link' to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.