Hi - I understand that speeds will be slower at the moment with more people using the network, but the upload speed is just shocking. I wanted to check there was nothing else wrong. We tried to facetime last night and it was awful. I had to disconnect and use 4G which was far better. We're on a 100mbps connection.
I've done speed tests through the day (hard wired directly to the Hub 3.0). It's been as low as 0.4mbps upload and 16mbps download. Currently it's showing 34.63 down and 1.23 up (on speedtest.net)
PS) I have switched the router on and off multiple times which hasn't helped at all.
EDIT: I tried to upload screenshots, but that's not working.... so here's the raw data. Hopefully you can make sense of it!
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 298750000 | Locked |
Ranged Upstream Channel (Hz) | 32599848 | Locked |
Provisioning State | Online |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 298750000 | 12.6 | 38 | 256 qam | 21 |
2 | 250750000 | 11.4 | 38 | 256 qam | 15 |
3 | 258750000 | 11.6 | 38 | 256 qam | 16 |
4 | 266750000 | 11.9 | 38 | 256 qam | 17 |
5 | 274750000 | 12.4 | 38 | 256 qam | 18 |
6 | 282750000 | 12.4 | 40 | 256 qam | 19 |
7 | 290750000 | 12.8 | 39 | 256 qam | 20 |
8 | 306750000 | 13.3 | 40 | 256 qam | 22 |
9 | 314750000 | 13 | 40 | 256 qam | 23 |
10 | 322750000 | 13.3 | 38 | 256 qam | 24 |
11 | 330750000 | 12.9 | 38 | 256 qam | 25 |
12 | 378750000 | 13.4 | 38 | 256 qam | 26 |
13 | 386750000 | 12.9 | 38 | 256 qam | 27 |
14 | 394750000 | 13 | 38 | 256 qam | 28 |
15 | 402750000 | 13.1 | 38 | 256 qam | 29 |
16 | 410750000 | 13.4 | 40 | 256 qam | 30 |
17 | 418750000 | 13 | 38 | 256 qam | 31 |
18 | 426750000 | 13.5 | 38 | 256 qam | 32 |
19 | 434750000 | 13.4 | 38 | 256 qam | 33 |
20 | 442750000 | 14 | 38 | 256 qam | 34 |
21 | 450750000 | 14 | 40 | 256 qam | 35 |
22 | 458750000 | 14.3 | 40 | 256 qam | 36 |
23 | 466750000 | 14 | 38 | 256 qam | 37 |
24 | 474750000 | 14.1 | 40 | 256 qam | 38 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 25 | 0 |
2 | Locked | 38.9 | 37 | 0 |
3 | Locked | 38.9 | 20 | 0 |
4 | Locked | 38.9 | 32 | 0 |
5 | Locked | 38.9 | 22 | 0 |
6 | Locked | 40.3 | 31 | 0 |
7 | Locked | 39.3 | 26 | 0 |
8 | Locked | 40.3 | 21 | 0 |
9 | Locked | 40.3 | 27 | 0 |
10 | Locked | 38.9 | 40 | 0 |
11 | Locked | 38.9 | 29 | 0 |
12 | Locked | 38.9 | 26 | 0 |
13 | Locked | 38.9 | 50 | 0 |
14 | Locked | 38.9 | 39 | 0 |
15 | Locked | 38.9 | 42 | 0 |
16 | Locked | 40.3 | 47 | 0 |
17 | Locked | 38.9 | 28 | 0 |
18 | Locked | 38.9 | 45 | 0 |
19 | Locked | 38.9 | 43 | 0 |
20 | Locked | 38.9 | 35 | 0 |
21 | Locked | 40.3 | 65 | 0 |
22 | Locked | 40.3 | 43 | 0 |
23 | Locked | 38.9 | 48 | 0 |
24 | Locked | 40.3 | 43 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32599848 | 4.125 | 5120 | 16 qam | 3 |
2 | 53699984 | 4.1 | 5120 | 64 qam | 4 |
3 | 46199990 | 4.1 | 5120 | 16 qam | 1 |
4 | 39400064 | 4.125 | 5120 | 16 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |