sub 1mbps up/down high latency and packet loss - wired TW2

[jackjt8]

Internet speed, latency, and packet loss has degraded rapidly over the past two days in the TW2 area. Using the SuperHub 3 in modern mode connected to a TP-Link Archer A7 AC1750 has worked fine for 3 months.

200 | 20 mbps package - Typical 221 | 21 mbps - Currently getting 2.5 | 0.7 mpbs, often down as low as 0.5 | 0.2 mbps per thinkbroadband, speedtest (ookla), uswitch, etc. (Wired, gigabit)

Ping statistics for 8.8.8.8:
Packets: Sent = 6571, Received = 5789, Lost = 782 (11% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 117ms, Average = 15ms

Average ping is typical, maximum is around double, and the packet loss percentage is unacceptable. (Wired, gigabit)

Performed multiple reboots of both the SuperHub 3 and Archer A7 and disconnected all other devices from the network to perform testing.

[jackjt8]

We have just had an engineer out of the Friday to resolve the issues and now you are telling me there are still problems with the router? Wonderful...

[Hayley_S]

Hello @jackjt8,

Thank you for talking to me in a private message.

I am glad the previous agent was able to help you resolve this, I apologise for jumping in when not needed.

Many thanks,