speeds were 500mbps all week when products started in property, now under 100.
I rang the customer services team and they did very little. He said that 90 was enough and it should fix itself in 48 hours. But he also told me restarting my router would fix it, and resetting it would fix it, so ive figured im going to have to probably hope someone here can help me as he cut me off.
My speed tests were all 500mbs + for a week, yesterday and today they are 50mbps - 97mpbs both via ethernet and wifi.
Someone on another post suggested looking on the hub for the connected devices and speeds. The PC is only showing 100 via ethernet. The xbox shows 1000 but that is only getting 200max.
Re: speeds were 500mbps all week when products started in property, now under 100.
It can be difficult diagnosing problems without some basic information.
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.