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MaliQLD
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speed unbelievably slow

Hi,  So I am currently in the process of taking over the contract from my ex flatmates. We are supposed to have the M200 package but we're lucky to get to 50mps on speed test and even then streaming is most of the time watching a blur of pixels and the wifi keeps dropping out constantly. We restart the router multiple times a day but it never really helps and my ex flatmates said they also got a replacement router, which also didn't improve anything. My mobile phone ( iPhone X, latest iOs keeps constantly connecting to 4g cause the wifi is so bad, which eats up a lot of the data of my mobile plan.  I just want to know if it is possible to get an engineer coming over to take a look at it cause there seems to be an underlying issue and I would like to get the speed I'm going to pay for. Also we are working from home at the moment so we need reliable internet for this. Please have a look at the logs I pulled.  Downstream bonded channels

ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID
1

187000000

5

37

256 qam

7

2

195000000

4.4

37

256 qam

8

3

203000000

3.7

37

256 qam

9

4

211000000

3.9

37

256 qam

10

5

219000000

3.7

37

256 qam

11

6

227000000

3.7

37

256 qam

12

7

235000000

3.4

37

256 qam

13

8

243000000

3.2

37

256 qam

14

9

251000000

3

37

256 qam

15

10

259000000

3

37

256 qam

16

11

267000000

3

37

256 qam

17

12

275000000

3

37

256 qam

18

13

283000000

3

37

256 qam

19

14

291000000

2.7

37

256 qam

20

15

299000000

2.9

37

256 qam

21

16

307000000

2.7

37

256 qam

22

17

315000000

3

37

256 qam

23

18

323000000

2.9

37

256 qam

24

19

379000000

2.4

37

256 qam

25

20

387000000

2.2

37

256 qam

26

21

395000000

2.2

37

256 qam

27

22

403000000

1.7

37

256 qam

28

23

411000000

1.9

37

256 qam

29

24

419000000

1.7

37

256 qam

30

    Downstream bonded channels

ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors
1

Locked

37.3

7

0

2

Locked

37.3

19

0

3

Locked

37.6

17

0

4

Locked

37.6

8

0

5

Locked

37.3

5

0

6

Locked

37.3

7

0

7

Locked

37.3

5

0

8

Locked

37.6

5

0

9

Locked

37.6

5

0

10

Locked

36.3

6

0

11

Locked

36.6

5

0

12

Locked

36.6

6

0

13

Locked

36.6

6

0

14

Locked

37.3

5

0

15

Locked

37.3

6

0

16

Locked

37.6

5

0

17

Locked

37.6

6

0

18

Locked

37.6

4

0

19

Locked

36.3

2

0

20

Locked

36.6

4

0

21

Locked

37.3

6

0

22

Locked

37.3

6

0

23

Locked

37.3

8

0

24

Locked

37.6

12

0

  Upstream bonded channels

ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID
1

53700000

5

5120

64 qam

2

2

60300000

5.05

5120

64 qam

1

3

39400000

4.925

5120

64 qam

4

4

46200000

4.95

5120

64 qam

3

    Upstream bonded channels

ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts
1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

  Refresh data Network Log

TimePriorityDescription
01/01/1970 00:01:34

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

24/04/2020 13:28:27

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

24/04/2020 09:48:3

Warning!

LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/04/2020 22:41:33

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

20/04/2020 22:25:34

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

20/04/2020 14:33:22

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

20/04/2020 12:59:33

Warning!

LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/04/2020 14:56:58

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/04/2020 07:22:49

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/04/2020 04:04:31

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

11/04/2020 21:26:46

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

11/04/2020 16:12:45

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

11/04/2020 01:33:39

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/04/2020 13:22:52

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/04/2020 00:20:48

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/04/2020 12:29:46

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/04/2020 09:38:14

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/04/2020 00:38:48

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

03/04/2020 01:01:27

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/04/2020 09:44:59

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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MaliQLD
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Re: speed unbelievably slow

Ping statistics for 192.168.0.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 3ms, Maximum = 5ms, Average = 4ms

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MaliQLD
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Re: speed unbelievably slow

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gary_dexter
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Alessandro Volta
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Re: speed unbelievably slow

Please keep to the one thread......

https://community.virginmedia.com/t5/Speed/speed-unbelievably-slow/m-p/4229178#M226065


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MaliQLD
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Re: speed unbelievably slow

Hi, 

sorry. I opened multiple threads because the other ones didn't show up for me after posting so I didn't know if they went through. It does not give me the option to edit or delete this or the "Re: major wifi issues - speed extremely slow" thread for some reason. The issue was solved in the Re: M200 - Constantly Dropping, Lucky to get Aroun... thread so the other can be deleted by a mod. 

sorry for the multiple posts. I normally hate when people do that. 

snipped.PNG

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