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Big-Phil
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speed to Hub4 is very slow sho be 1gb but less than 50mb

I received a hub 4 as part of my upgrade to 1gb broadband. I am connected thru 1gb ethernet cable and my download speed is between 40-45mbs this has dropped massively from my previous speed between 3-600 mbs using hub 3. The Sam knows speed checker says I am only getting 43mbs to my Hub but service checker says there is no Broadband service problems in my area.

Can anyone help?

Thanks

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BenMcr
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Message 2 of 6
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Re: speed to Hub4 is very slow sho be 1gb but less than 50mb

Which speed checker are you using - if you're in router mode on the Hub 4 can you go to www.samknows.com/realspeed and see what that says?
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I work for Virgin Media - but all opinions posted here are my own
Big-Phil
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Re: speed to Hub4 is very slow sho be 1gb but less than 50mb

used samknows and it is saying 43mbs 

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BenMcr
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Re: speed to Hub4 is very slow sho be 1gb but less than 50mb

Yeah. Getting 43Mb to the Hub definitely is wrong!

You need to report it as a fault and get it checked out.

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Big-Phil
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Re: speed to Hub4 is very slow sho be 1gb but less than 50mb

Thanks

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Kath_F
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Re: speed to Hub4 is very slow sho be 1gb but less than 50mb

Hi Big-Phil, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm really sorry to hear that your speeds aren't where they should be. 

Checking things at this end, I can see there is a pro-longed signal level issue which could be causing the issues you are having. I can also see that you already have an engineer's visit scheduled so there is nothing further for us to do as it stands. 

Please pop back and let us know how the visit goes. We're also here if you have any further issues. 

Thanks,

Kath_F
Forum Team



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