upstream levels are too high - downstream levels are ok but the rest of te downstream stats are rubbish - noise certainly - make sure the coax connectors are tight - try a reboot to zero the pre and post rs errors and post the downstream in a few hours if they rise
you are not on a hub3 and as a gamer you dont want one so if they send a tech dont let him swap your hub - if he/she insists then make sure you keep your old one if you have problems with the hub3 you should be able to have the old one put back on the line - you might have to push a bit but they should do it
if the coax is tight then tou need a tech - post back and VM should sort one
I wouldn't trust Virgin to solve the fault.. I asked them to monitor my line when I had M500 because I was getting slow speed.. made sure to monitor the line before that.. ill let the results speak for themselves.. no prizes for guessing when monitoring started or stopped... but to make it obvious, it started when the speed jumped up and stopped when it dropped back down.
Speedtest runs every 30mins on my line
360mb before they 'began monitoring 490mb after.. then back down once they 'finished by admitting they weren't giving me the promised speeds