Hi can anyone help please i am having constant slow speed issues i am on 500mps but getting like 15mbps if im lucky i cant check speed on Ethernet cable as my laptop doesn't have Ethernet port
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these are the router stats i don't understand what they mean
You need to split the 2.4 and 5Ghz bands into two SSIDs. You can then connect your device to the correct band to get the fastest speeds, not necessarily range, possible.
Access your router http://192.168.0.1/ (Enter the password on the base of the router, or whatever you've set it to previously).
Then navigate to Advanced Settings \ Wireless \ Security
Change the SSID for both bands to something like below (I added '_5G' and '_2G' respectively)
At the very bottom click 'Apply Changes'
Reconnect all your wireless devices to the relevant wireless network (If your device can 'see' the 5G SSID use it!)
Re-check your speed.
You will NOT get 500Mbps, even in the same room as the router, due to the limitations of most wireless devices, so don't expect it!
There is nothing wrong with those stats, all within spec.
i have tried that also and there was no difference in speed just it kept kicking me out of the 5g and not letting me back in so i reset the router again back o factory settings
We need a test on a wired ethernet connection to prove your connection is working as expected.
As I've said the technology for 500Mbps over wireless across a home is just not there yet, even with the latest Wifi 6 tech just being released.
The bandwidth that 500Mbps provides is designed to be shared across multiple devices.
ok so even if a wired connection came back ok id have to put up with the 15-20mbps on wifi makes no sensce to pay for 500mps if you ask me i understand you wont get the full 500mbps on wifi but i expect alot better than 15-20mbps
How many wireless devices are you using at home?
Do they all exhibit the same speed?
What are you using for testing?
How far away from the hub are you when testing?
Could you access your router using http://192.168.0.1/ . Don't log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?
We can see if there is anything in the router stats that point to a localised problem.
about 6 devices and the all get slightly different but none over 60mbps and im in the same room as the hub