Menu
Reply
elviosono
  • 12
  • 0
  • 0
Joining in
520 Views
Message 1 of 22
Flag for a moderator

speed a joke

just moved my broadband to virgins 100 mbps ? no way not even 50 mbps speed checkers show 28 at best is this grounds for refund or send back its not even close followed the online details to re set check boost set up even slower than before how is this possible my portal even says system boost successful anyone had simialr issues north london

0 Kudos
Reply
Adduxi
  • 2.87K
  • 214
  • 607
Trouble shooter
510 Views
Message 2 of 22
Flag for a moderator

Re: speed a joke

Usual request - Post your power levels and network logs from the Hub. We can then comment on the incoming circuit.

Also test using ethernet cable directly connected to the Hub as VM do not accept speed tests using wifi.

0 Kudos
Reply
elviosono
  • 12
  • 0
  • 0
Joining in
499 Views
Message 3 of 22
Flag for a moderator

Re: speed a joke

i never bought vm 100 mbps for there ethernet connections so what are you suggesting i only use ethernet ? seems odd should i go around my whole house with a long lead permenatly attached to my devices please let me know if this seems right

0 Kudos
Reply
SonarUK
  • 516
  • 25
  • 62
Rising star
481 Views
Message 4 of 22
Flag for a moderator

Re: speed a joke

we are all in the same boat right now with an outage across the UK. none of us can help.

hopefully back up and running within the next few hours

https://twitter.com/SeriousFamily

Vivid 350 | Hub 3 modem mode | Asus RT-AC86U (Stock-Firmware)
0 Kudos
Reply
gary_dexter
  • 30.27K
  • 1.88K
  • 4.02K
Alessandro Volta
473 Views
Message 5 of 22
Flag for a moderator

Re: speed a joke

You didn’t buy it for Wifi either since Wifi speeds are not advertised or guaranteed. 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
elviosono
  • 12
  • 0
  • 0
Joining in
455 Views
Message 6 of 22
Flag for a moderator

Re: speed a joke

forgot to mention slow speed since day one not just recently or overnight

0 Kudos
Reply
gary_dexter
  • 30.27K
  • 1.88K
  • 4.02K
Alessandro Volta
452 Views
Message 7 of 22
Flag for a moderator

Re: speed a joke

So what speeds do you get when wired direct to the hub?


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
elviosono
  • 12
  • 0
  • 0
Joining in
355 Views
Message 8 of 22
Flag for a moderator

Re: speed a joke

50

0 Kudos
Reply
elviosono
  • 12
  • 0
  • 0
Joining in
354 Views
Message 9 of 22
Flag for a moderator

Re: speed a joke

?

0 Kudos
Reply
gary_dexter
  • 30.27K
  • 1.88K
  • 4.02K
Alessandro Volta
352 Views
Message 10 of 22
Flag for a moderator

Re: speed a joke

Post back a link to that speedtest result please 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply