Virgin Media Community

[ladytattyhead]

I’m with O2 and supposed to be automatically bumped up to the next speed. It’s not happened but the O2 side of double the data has been honoured. When do we get the speed upgrade? My speed seems to be slower instead of faster?! 

[Adduxi]

The O2 Volt package usually takes 14 days for the VM side to be actioned.

If you logon to the Hub and check the configuration settings on the Hub. It will show what speed has been provisioned.
It's Configuration tab - Primary Downstream Service Flow - Max Traffic Rate.

[Molly_T · Accepted solution]

Hi Ladytattyhead 👋

Sorry to hear about your issues with a VOLT speed upgrade! As the community have already identified it can take a little time for the speed upgrade to take place following your order being processed. (Up to 14 days). 

We may also need to ensure that your O2 number is correctly listed on our systems for this to process. I will send you a PM to confirm a few account details and make sure we have everything set up correctly for you just in case!

Thank you for your patience whilst we get this sorted. I will return to this public thread with another update when possible!

All the best 🌞