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Lesleu
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slow wifi

Only getting between 5 and 15 mbps when should be getting around 100. router details and logs as follows. any help or advice?

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

419000000

12.9

38

256 qam

30

2

187000000

12.9

38

256 qam

7

3

195000000

12.9

40

256 qam

8

4

203000000

12.5

38

256 qam

9

5

211000000

12.4

38

256 qam

10

6

219000000

12.5

38

256 qam

11

7

227000000

12.5

38

256 qam

12

8

235000000

12.6

38

256 qam

13

9

243000000

12.5

38

256 qam

14

10

251000000

12.3

38

256 qam

15

11

259000000

12.3

38

256 qam

16

12

267000000

12.4

38

256 qam

17

13

275000000

12.4

38

256 qam

18

14

283000000

12.5

38

256 qam

19

15

291000000

12.8

38

256 qam

20

16

299000000

13

38

256 qam

21

17

307000000

12.6

38

256 qam

22

18

315000000

12.5

38

256 qam

23

19

323000000

12.5

38

256 qam

24

20

379000000

12.9

38

256 qam

25

21

387000000

12.9

38

256 qam

26

22

395000000

12.9

38

256 qam

27

23

403000000

12.8

38

256 qam

28

24

411000000

12.9

38

256 qam

29




Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

38.9

39

0

2

Locked

38.9

36

0

3

Locked

40.3

39

0

4

Locked

38.9

47

0

5

Locked

38.9

28

0

6

Locked

38.9

40

0

7

Locked

38.9

27

0

8

Locked

38.9

31

0

9

Locked

38.9

28

0

10

Locked

38.9

38

0

11

Locked

38.9

42

0

12

Locked

38.9

33

0

13

Locked

38.9

30

0

14

Locked

38.9

35

0

15

Locked

38.9

26

0

16

Locked

38.9

26

0

17

Locked

38.9

29

0

18

Locked

38.9

47

0

19

Locked

38.9

37

0

20

Locked

38.6

28

0

21

Locked

38.6

36

0

22

Locked

38.6

45

0

23

Locked

38.2

57

0

24

Locked

38.6

47

0




Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

60300000

3.968

5120

64 qam

1

2

39400000

3.975

5120

64 qam

4

3

46200000

3.975

5120

64 qam

3

4

53700000

3.975

5120

64 qam

2




Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

 

Refresh data

Network Log

Time

Priority

Description

18/06/2020 12:22:38

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

18/06/2020 12:18:54

Warning!

LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/06/2020 04:10:57

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

16/06/2020 05:13:58

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

16/06/2020 05:13:58

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

15/06/2020 14:09:41

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

15/06/2020 02:54:18

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

14/06/2020 23:05:28

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

10/06/2020 08:13:26

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/06/2020 23:28:6

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/06/2020 19:22:59

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/06/2020 13:36:41

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/06/2020 23:49:45

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/06/2020 13:19:35

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/06/2020 13:19:35

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/06/2020 05:51:22

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

30/05/2020 17:06:50

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

   

 

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jb66
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Re: slow wifi

Your downstream power levels are high 

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Lesleu
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Re: slow wifi

what does that mean? is that good or bad?

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gary_dexter
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Helpful Answer

Re: slow wifi

Means you need a tech visit 


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Lisa_CC
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Re: slow wifi

Hi Leslou,

 

Sorry to hear about your WiFi issues and welcome to our Community Forum.

 

I've had a look at your details and can see that a technician has already been arranged since you last posted. Please monitor your connection and let us know if you have anymore issues after the tech visit so we can help.

 

Thanks,

 

Lisa

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