What package are you on? What Hub have you got? Are you doing the speedtests on a wifi connection or ethernet cable on? If wifi - please try an ethernet connected computer/laptop and see what that gets.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Hi John, same tonight, 7mb 😞 . I have M tv, 50mB and phone package. tried all the below several times..
got through to Virgin earlier ( no4 if you are thinking of leaving us) , seems the only option to press for a response. tried to reset password to login and create a call. password not working still. this morning I got 38mb downloads?? I understand bandwidth issues etc., but 7mb down and 17 up is ridiculous.
I have version 2 router, ( the better one I believe). I wonder if virgin are throttling speeds in the evening??
OK a few follow up points. If you have called in and they have tested your connection and say all looks fine to them - they wont send out a Tech unless you can show them there is a problem.
What I am trying to do is ascertain whether your issue is a VM connection issue or just a wifi one as they are different and require different routes to a solution. Hence the ethernet cable connection test is a key indicator as, if all is fine and it is done correctly, it will accurately report the BB speeds that VM are supplying to your Hub. They don't "guarantee" that you will get those speeds out from it over wifi - only by the ethernet.
You say you have done all I asked, so you have tried a speedtest on a device connected on ethernet cable. Did you do it with the Hub in modem mode and also when booted into safe + networking mode on a new Cat5e or better cable? What were the speeds?
Version 2 of the Hub is the SH2 - I have that too but use it in modem mode with my own wireless equipment. You can try for a free upgrade to the Hub3 (see below), it may improve your connection but not convinced it will resolve simple wifi issues or fix a connection issue if you have one. To check the quality of the connection can you do this. _____________________________
if you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” (as per instructions on the TB website) when you have the first 24h period.
_________________________________________________ Try the "free" SH1/2/2ac upgrade/replacement scheme - see the link below - as they are trying to get everyone onto Hub3's (may be a delivery charge). It works first time for about 50% of customers, but if you get the - "Ooops - please call" message, then come back here for more assistance before calling.
Hi John, thank you for the reply, I ma tearing whats left of my hair out with this!!
I have a new Hub 3, installed , same issues.... download ( wired ) 4-5MB, upload 20MB. Wi-fi is running 2mb down and 4-5mb up in same room which rep[eats the wired results.I am supposed to be on 200mb. tried to call Virgin tonight after doing many tests etc. cut off at 1.10mins waiting , then 1, 03mins waiting. It seems quite odd that i get a the suggested upload speed but no where near even an average download speed? I have never got more than 50MB in the daytime, looks like I have been paying for something I do not receive which is even more annoying!!!. I need an engineer, or some one to test my kit. any ideas please,? its been over a week now and I cannot get hold of anyone. I do not want to monitor a connection using ...etc. I can plainly see results when I click on the speediest.
very frustrated and ready to cancel, trouble is you cannot even get hold of anyone to do this also!!!!
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a 'Live Link' to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.