Sorry to see you're getting these slow speeds at the moment.
I've been able to locate your account using your forums details and I can see that there is some engineering work taking place in your area to fix a fault and this is likely to be having the impact on your services. The details are:
Fault Ref: F009133388
Estimated Fix Date: 06th JULY 2021 at 17:00
Apologies again for any disruption caused. If, following this time, you experience further issues then please feel free to drop back and we will be happy to assist!