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james707
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slow speed

Screenshot 2021-06-28 at 00-24-23 Speedtest by Ookla - The Global Broadband Speed Test.png

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lotharmat
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Re: slow speed

Are there any local outages?

The most useful and up to date info comes from the 0800 561 0061 number. Try that to see if there are any faults that the web service hasn't picked up!



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Hub 3 - Modem Mode - TP-Link Archer C7

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foccer
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Re: slow speed

Where are you located? Lots of people are having these issues in the south of the country
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james707
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Re: slow speed

salford

 

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Molly_G
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Re: slow speed

Hey @james707,

 

Sorry to see you're getting these slow speeds at the moment.

I've been able to locate your account using your forums details and I can see that there is some engineering work taking place in your area to fix a fault and this is likely to be having the impact on your services. The details are:

 

Fault Ref: F009133388   
Estimated Fix Date: 06th JULY 2021 at 17:00

 

Apologies again for any disruption caused. If, following this time, you experience further issues then please feel free to drop back and we will be happy to assist!

 

Kind regards,

Molly_G
Forum Team



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