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slow speed - mostly evenings

I keep losing connection at night time on my tv. The TV is wired in and we don't have lots of other devices running in the house using the WIFI at the same time. Generally the problem starts from 10pm onwards so it's not just happening when I could imagine this might just be a peak time. 

I have checked my network log which has identified the problem from last night although I've done the speed checks etc now and everything appears to be fine. I'm not tech savvy enough to be able to read the upload/ download speeds but I pay a fortune for broadband so would love to look into this properly.

thanks in advance.

Screenshot 2020-04-28 09.51.35.pngScreenshot 2020-04-28 09.51.49.png

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Re: slow speed - mostly evenings

Hi,

 

Send me a PM with your Account Number and Area Reference and I'll look into this for you.

To send me a Private Message just simply click the link below:


Click Here

 

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I am a Service Field Technician at Virgin. However, all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such.

 

 


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