What speeds do you get at >> Sam Knows Real Speed << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?
hi thanks for getting back to me i have already factory resetting the hub 4. my pc is capable of 1gb speeds as its a recent ddr4 motherboard A320M ethernet is realtek and supports full 1gb duplex and i have an SSD with my OS installed. also tried a speed test on xbox1 and still same low speeds. tried phoning virgin with no luck just sitting hours on end on there 150 number waiting for someone to answer. when i troubleshoot my connection it says theres a problem detected and that the router needs to be rebooted and when its done all of that it finds the same problem and does this over and over again. but it doesn't tell me what the problem is. even when i do a speedtest over wifi its only pushing out around 80 to 85mb on 3 different devices including xbox1 and pc which i have a usb 3.0 wireless adapter. the hub has a thing for getting really hot and its not in a closed space its just sitting there in my livingroom with nothing around it. so i have had to stick a fan underneath the router to keep it cool is this normal for it to be getting so hot
If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a 'Live Link' to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.
BQM looks like a modest over-utilisation profile (too much traffic for the local network to cope), but normally that on it's own wouldn't be sufficient to reduce speeds. EDIT: Over-utilisation can affect speeds in severe cases, but where your BQM is not as bad as many we see, I'd not expect it to be reducing your speeds. See how latency is great in the small hours of the morning, yet hugely variable during waking hours? Says that when the traffic levels are low your line is providing good levels of latency.
Possibly there's work going on to upgrade the network (you have to hope), and possibly the traffic levels are driven by all the working from home and recent console and game launches, in which case things may improve over the next month or so. The other possibility reported by a couple of users is that Gig 1 contracts have been sold to users whose local network doesn't yet support it, and they reported similar speed ranges. If your hub status data shows only 24 downstream channels and no DOCSIS 3.1 channel, that may be the case.
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