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slow internet speeds, or intermittent connection

for the past two months i have been receiving rubbish connection or intermittent speeds.

everything is switched on and connected properly. devices connected by wireless or via ethernet cable are all effected sometimes the connection drops all together. i have checked the speed with the recommended speed tester and checked online for service problems. when the hub struggles the light turns green.

resetting does not help much. i am supposed to be receiving 108Mbps for my area, not the 8mbps i am receiving right now. if i wanted this speed i would have stuck with a cheaper provider.

(i bought a booster for black spots in the house.)

what is this problem i am having? what do i need to do to fix it? do i need a new router? I don't want to have to reset the router daily just to get it to do what its supposed to.

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Alessandro Volta
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Re: slow internet speeds, or intermittent connection

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: slow internet speeds, or intermittent connection

Hi GDNappa, thanks for the message and sorry for the delay in replying, we are answering posts as soon as we can. Can you confirm if you are still having issues with the service? Have you managed to log in to the hub and get the hub stats? or set up a BQM? if so, please update us with the results and we look forward to hearing from you. ^Chris. 

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Re: slow internet speeds, or intermittent connection

nope still slow. only getting around 17 right now and tuesday when i had done a speed test it was 2....2!

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Re: slow internet speeds, or intermittent connection

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Re: slow internet speeds, or intermittent connection

Thanks for providing that, I will send you a private message so that I can look into the account for you. Chris 

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Re: slow internet speeds, or intermittent connection

Hi GDNappa, thanks for the message, please let us know how it goes tomorrow. Chris 

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