Hello,
I am a new customer of Virgin media and have been experiencing extremely slow speeds in the evening after 6 pm. Throughout the day I get 110mbps+ but in the evening it drops as low as 4mbps.
I have called up Virgin Media and they cleared congestion on my line which seemed to fix the problem for a few days but it is back to being unusable again.
I have setup BQM after reading through a few posts on the forum:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/af536ab6da0f5f40d71900dd576eacabb405e227

As you can see it appears I am dropping packets regularly and got a maximum latency spike around 8 pm.
Can anyone help me with my problem?