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slow internet - hub 4.0 - 1GB connection

Hi All,

Impossible to get any help from VM, I have recently upgraded my package to the 1GB oomph deal, received my new Hub 4.0 in post (Well I say new but the box and hub looked used) anyway, set it all up around a week and a half ago, long story short I am only receiving around 600mb via wired cat6 connection, have tried reboot and reset etc, have done various speed tests at different times of day and night, but I am still not getting my contracted speed, anyone any ideas at all please.

Please see below the copy and paste form my network status : 

Status

Cable Modem StatusItemStatusCommentsCable Modem Status

Online
DOCSIS 3.1

Primary downstream channel

Locked
SC-QAM

Channel OverviewDownstreamUpstreamDOCSIS 3.0 channels

31
4

DOCSIS 3.1 channels

1
0
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Re: slow internet - hub 4.0 - 1GB connection

Downstream

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25331000000-1.09999838.605377QAM25625
11390000000.00000038.983261QAM2561
2147000000-0.09999838.605377QAM2562
3155000000-0.09999838.605377QAM2563
4163000000-0.40000238.983261QAM2564
5171000000-0.40000238.605377QAM2565
6179000000-0.50000038.983261QAM2566
7187000000-0.50000038.983261QAM2567
8195000000-0.50000038.605377QAM2568
9203000000-0.40000238.605377QAM2569
10211000000-0.50000038.983261QAM25610
11219000000-0.59999838.983261QAM25611
12227000000-0.29999938.983261QAM25612
13235000000-0.40000238.983261QAM25613
14243000000-0.50000038.983261QAM25614
15251000000-0.59999838.983261QAM25615
16259000000-0.20000138.983261QAM25616
17267000000-0.29999938.983261QAM25617
18275000000-0.79999938.983261QAM25618
19283000000-0.70000138.983261QAM25619
20291000000-0.59999838.983261QAM25620
21299000000-0.90000238.605377QAM25621
22307000000-1.50000038.983261QAM25622
23315000000-1.70000138.983261QAM25623
24323000000-0.59999838.983261QAM25624
26371000000-1.20000138.605377QAM25626
27379000000-1.40000238.605377QAM25627
28387000000-1.00000038.605377QAM25628
29395000000-1.20000138.983261QAM25629
30403000000-0.90000238.605377QAM25630
31411000000-0.40000240.366287QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked000
1Locked7393968500
2Locked7428522000
3Locked7455028900
4Locked7371968300
5Locked7482606500
6Locked7351534400
7Locked7360391600
8Locked6007601900
9Locked5192911600
10Locked4897840800
11Locked4903955400
12Locked4730383000
13Locked4732722200
14Locked4819412200
15Locked4974935100
16Locked4723348700
17Locked5227485300
18Locked5043025900
19Locked5118651100
20Locked5198798100
21Locked5112102600
22Locked6111928000
23Locked4951916900
24Locked5687256600
26Locked6785695000
27Locked5689959400
28Locked5671904000
29Locked5667172300
30Locked5576949600
31Locked6743122300



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33804K1560QAM4096424


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33Locked -0.67862680
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Re: slow internet - hub 4.0 - 1GB connection

Upstream

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000038.0205995120 KSym/sec64QAM10
25370000037.5205995120 KSym/sec64QAM7
33940000038.0205995120 KSym/sec64QAM9
44620000037.5205995120 KSym/sec64QAM8



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0020
2US_TYPE_STDMA0020
3US_TYPE_STDMA0020
4US_TYPE_STDMA0020
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Re: slow internet - hub 4.0 - 1GB connection

Configuration

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
cmreg-vmdg640-bbt076+voc-b.cm



Primary Downstream Service Flow

SFID
191056
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
191055
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort
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Message 5 of 12
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Re: slow internet - hub 4.0 - 1GB connection

Network Log

Network Log

Time Priority Description

Thu 01/01/1970 00:01:263No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 17/11/2020 12:09:085MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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Alessandro Volta
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Message 6 of 12
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Re: slow internet - hub 4.0 - 1GB connection

What speeds do you get at >> Sam Knows Real Speed << with a direct connection using a Cat 5E or better cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 7 of 12
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Re: slow internet - hub 4.0 - 1GB connection

The HUB stats look perfect.

Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?

 

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Message 8 of 12
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Re: slow internet - hub 4.0 - 1GB connection

Thanks for the quick reply, below is what i get from the speed test via the link you sent myself - this is obviously considerably different form what i have been getting so I am unsure as to why?

speed.png

 

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Message 9 of 12
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Re: slow internet - hub 4.0 - 1GB connection

sorry image isn't showing it was speed to virgin media hub 4,0 1072MBps and speed to computer 902 mbps

very different from what i have been getting in my own tests

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Message 10 of 12
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Re: slow internet - hub 4.0 - 1GB connection

https://www.thinkbroadband.com/broadband/monitoring/quality/share/79829ce399294585661a8656903ea9348ba17256
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