Menu
Reply
Qasim999
  • 22
  • 0
  • 0
Joining in
381 Views
Message 1 of 6
Flag for a moderator

slow internet download speed

hello i have m500 broadband but for some reason the download speed i am getting are around 150-250mbps only. i have seperated wifi bands as well and connected 5ghz connection but still it hasnt made a difference. also have run checks everything seems to be fine. I have added the router status here please have a look and let me know what is causing the isue.

Downstream bonded channel

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12027500005.838256 qam9
2138750000537256 qam1
31467500005.537256 qam2
41547500005.838256 qam3
51627500005.638256 qam4
6170750000638256 qam5
71787500006.138256 qam6
81867500006.138256 qam7
9194750000638256 qam8
102107500005.537256 qam10
112187500005.537256 qam11
122267500004.937256 qam12
132347500004.637256 qam13
142427500004.638256 qam14
152507500005.337256 qam15
162587500005.637256 qam16
17266750000637256 qam17
182747500006.437256 qam18
19282750000637256 qam19
202907500006.437256 qam20
21298750000737256 qam21
223067500007.337256 qam22
233147500007.537256 qam23
24322750000737256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6380
2Locked37.61920
3Locked37.62420
4Locked38.93890
5Locked38.61230
6Locked38.6190
7Locked38.6340
8Locked38.6300
9Locked38.6220
10Locked37.6530
11Locked37.6310
12Locked37.6290
13Locked37.6280
14Locked38.6410
15Locked37.6320
16Locked37.6230
17Locked37.6240
18Locked37.6180
19Locked37.6300
20Locked37.3250
21Locked37.6180
22Locked37.6210
23Locked37.6230
24Locked37.6140
0 Kudos
Reply
Qasim999
  • 22
  • 0
  • 0
Joining in
380 Views
Message 2 of 6
Flag for a moderator

Re: slow internet download speed

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620018045512064 qam1
22580000043.3512064 qam4
33939993644.3512064 qam2
43259997543.8512064 qam3

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
0 Kudos
Reply
Qasim999
  • 22
  • 0
  • 0
Joining in
379 Views
Message 3 of 6
Flag for a moderator

Re: slow internet download speed

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt053-b.cm

 

Primary Downstream Service Flow

SFID354686
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID354685
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
0 Kudos
Reply
Qasim999
  • 22
  • 0
  • 0
Joining in
378 Views
Message 4 of 6
Flag for a moderator

Re: slow internet download speed

Network Log

Time Priority Description
11/11/2021 12:55:3noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2021 12:43:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2021 01:17:6ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 10:26:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2021 13:17:6ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/11/2021 23:47:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/11/2021 01:17:6ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2021 00:05:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2021 23:53:44noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2021 13:17:6ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/10/2021 13:34:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/10/2021 01:17:6ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2021 14:11:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2021 13:17:6ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/10/2021 18:51:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/10/2021 06:54:14ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2021 06:40:1ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/10/2021 11:59:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 23:53:48ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
Qasim999
  • 22
  • 0
  • 0
Joining in
376 Views
Message 5 of 6
Flag for a moderator

Re: slow internet download speed

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
202750000
Locked
Ranged Upstream Channel (Hz)
46200180
Locked
Provisioning State
Online
 
0 Kudos
Reply
jbrennand
  • 33.72K
  • 3.3K
  • 6.41K
Very Insightful Person
Very Insightful Person
323 Views
Message 6 of 6
Flag for a moderator

Re: slow internet download speed

All looks good there. Can you test speeds again like this.
_________________________________________________

As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have first put into “modem mode”

(https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).

This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply