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francois_champo
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slow internet M100

Hi,

 

I'm experiencing very slow connection although being on M100 fibre.

never achieves more than 30 Mbps.

checked all wifi settings and signal strength.

please help as i have to work from home and can't afford such a poor connection(especially being charged 37.50/ month!!)

 

cheers

 

Francois

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MikeRobbo
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Alessandro Volta
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Re: slow internet M100

How are you connecting your device, Wi-Fi or ethernet cable ?

It can be difficult diagnosing problems without some basic information.

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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francois_champo
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Re: slow internet M100

My upstream log

Canaux agrégés en avalCanal Fréquence (Hz) Puissance (dBmV) SNR (dB) Modulation ID canal
14582500002.540256 qam7
2466250000340256 qam8
34742500002.940256 qam9
44822500002.740256 qam10
54902500002.540256 qam11
64982500001.440256 qam12
75062500001.440256 qam13
85142500001.540256 qam14
95222500001.538256 qam15
10530250000240256 qam16
11538250000240256 qam17
12546250000240256 qam18
135542500002.540256 qam19
145622500001.940256 qam20
15570250000240256 qam21
16578250000240256 qam22
175862500001.740256 qam23
18594250000240256 qam24
196582500002.240256 qam25
206662500001.738256 qam26
216742500000.738256 qam27
22682250000140256 qam28
236902500000.940256 qam29
246982500000.940256 qam30


Canaux agrégés en avalCanal État verouillé RxMER (dB) Erreurs pré-RS Post RS Erreurs
1Locked40.93010
2Locked40.33510
3Locked40.33460
4Locked40.33270
5Locked40.34170
6Locked40.34890
7Locked40.35630
8Locked40.35820
9Locked38.96900
10Locked40.37590
11Locked40.38560
12Locked40.38330
13Locked40.38350
14Locked40.39160
15Locked40.99690
16Locked40.314690
17Locked40.916040
18Locked40.313690
19Locked40.311230
20Locked38.911240
21Locked38.613210
22Locked40.312930
23Locked40.312190
24Locked40.311550
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francois_champo
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Re: slow internet M100

and now my dowstream log

**bleep** Fréquence (Hz) Puissance (dBmV) Taux de symbole (ksps) Modulation ID canal
1462000005512064 qam5
2326000004.975512064 qam7
3258000004.95512064 qam8
4394000005512064 qam6


Canaux agrégés en amontCanal Type de canal T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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francois_champo
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Re: slow internet M100

I have also created a BQM

https://www.thinkbroadband.com/broadband/monitoring/quality/share/09aa2a80ac88d3a425cf8c606e6e40543806ae8a

 

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legacy1
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Alessandro Volta
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Re: slow internet M100

Wireless is not built for speed and the hub wireless is not the best but if you think you can do better get your own wireless router with 1Gb ports and use the hub in modem mode.

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