Menu
Reply
philneal
  • 8
  • 0
  • 0
Joining in
350 Views
Message 1 of 10
Flag for a moderator

slow download speed

Hi,

I'm a new customer with the 100mbps package, I am getting download speeds fluctuating  between 5mb and 1mb, this is slower than expected.

 

Can anyone help with anything that I can do??

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
337 Views
Message 2 of 10
Flag for a moderator

Re: slow download speed

Which Hub do you have ?

………………………………………………………………………..

What speeds do you get at >> speedtest.net << with a direct connection using a Cat 5E or better cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
philneal
  • 8
  • 0
  • 0
Joining in
300 Views
Message 3 of 10
Flag for a moderator

Re: slow download speed

Hi I'm using the smart hub 3

0 Kudos
Reply
philneal
  • 8
  • 0
  • 0
Joining in
192 Views
Message 4 of 10
Flag for a moderator

Re: slow download speed

can anyone help 

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
187 Views
Message 5 of 10
Flag for a moderator

Re: slow download speed

What speeds do you get at >> speedtest.net << with a direct connection using a Cat 5E or better cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
philneal
  • 8
  • 0
  • 0
Joining in
184 Views
Message 6 of 10
Flag for a moderator

Re: slow download speed

19.06mbps but I am paying for 100mbps

 

[removed]

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
179 Views
Message 7 of 10
Flag for a moderator

Re: slow download speed

Have you got a different ethernet cable you can test with.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
philneal
  • 8
  • 0
  • 0
Joining in
175 Views
Message 8 of 10
Flag for a moderator

Re: slow download speed

ill test tomorrow, im getting same results via wifi on my mobile next to the router.

0 Kudos
Reply
philneal
  • 8
  • 0
  • 0
Joining in
162 Views
Message 9 of 10
Flag for a moderator

Re: slow download speed

Still same speed, shall I try the factory reset button ?

 

Or do I need to contact virgin ?

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
159 Views
Message 10 of 10
Flag for a moderator

Re: slow download speed

Give a reset a go.

DO NOT DO THIS if the password on the base of the Hub is not legible or missing.

Disconnect all unneeded ethernet cables from the rear of the Hub.

With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset.

Depress the pinhole switch for a timed 60 seconds then release.

DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.

Once a steady white and no other lights are illuminated check your system again.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply