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Baz14
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slow download speed on 200mb package for the last 8 months

I have been with virgin media for the last 8 months and not once have I received a download speed of over 60 mb when I'm paying for 200 mb, I have went through all the tests on both their websites and the mobile app and they haven't helped improve the WIFI speed at all they just reset the hub and the speed stay the same which on average is about 44mb. I'm very disappointed as I believed virgin media would be way better than my last service provider but at this rate I'm thinking off leaving virgin media once my 1 year contract is up and moving back to the old provider.

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conman33158
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Re: slow download speed on 200mb package for the last 8 months

Wireless speeds are not guaranteed by Virgin for a variety of reasons, slow wireless network cards, thickness of walls and distance from router etc.

What speed do you get on https://speedtest.samknows.com/ with direct wired connection from PC/Laptop to router using a Cat 5e cable or better with a 1Gbps capable Ethernet network card?

  1. Make sure the cable is Cat 5e or better
  2. Make sure your PC/laptop has a 1Gbps or better network card
  3. Make sure Hub is NOT in modem mode
  4. Disconnect all other Ethernet cables when running the test

 

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Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
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My Broadband Ping - conman33158
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conman33158
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Re: slow download speed on 200mb package for the last 8 months

..............also, type  http://192.168.0.1  into your URL address bar on your browser and login into the Hub with your chosen password or use the settings password on the Hubs sticker on the bottom of the Hub and set up the Hub with a new password. Then go to Advanced>Wireless>Smart Wi-Fi and tick the disable “channel optimisation” box and save settings.  Then go to Advanced>Wireless>Security and rename the 2.4Ghz and 5Ghz network SSID's.  Change them to whatever you like, for example JohnsVirgin_2 and JohnVirgin_5.  You can keep the same wi-fi passwords or use one of your choosing, then click apply settings and restart the Hub. Your two wi-fi networks will now be separated and you can select whichever network you want to connect too, for example the JohnsVirgin_2 (2Ghz) or JohnsVirgin_5 (5Ghz). The 2Ghz one has a greater range but has a slower speed and the 5Ghz one has less range but faster speeds. Be aware that some older devices will only see the 2.4Ghz SSID but most modern devices with come with 5Ghz capability.

Also please be aware that all your previously connected wireless devices will need to be connected again to your new SSID's with you new passwords or your old password if you decided to keep them.

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158
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