I posted this yesterday in network and wifi because I didn't know there was a speed section so I'll post it again here since I wasn't getting any reply:
I'm on a hub 3.0. Trouble loading 1080p videos since three nights ago. Download speed is currently ~1.00 mbps on a 100mbps package I believe (tested on wired Ethernet). Connection is consistent, just very slow.
I've done the usual: router restarted multiple times, factory reset, cables at the back plugged in fine. Called the service number and there are no known issues in my area.
I'll post the logs below but I'm guessing this is going to need a call? Any advice for getting a technician out without going through an hour of the "have you tried unplugging it" routine? thank you for your help.
Thank you for your post. Sorry to hear that you've been having issues with your services, I appreciate this would be frustrating.
Looking at the BQM it looks okay at the moment - are you only having these issues when using a wireless connection? Have you been able to scan the home with our Connect App to see if that detects any issues? I've been able to locate the account in question and I can see that there are currently no issues in the area or with your equipment/signals.
Let me know if you're still having issues and we'll go from there 🙂
The issue is present on both wifi and ethernet connection (desktop pc) with speed tests on both reaching no higher than 2mbps download and 1mbps upload. I'm assuming the connect test isn't necessary in this instance since it's just testing for wifi blackspots?
I'm just using a standard ethernet cable from a hardware store. as for the gigabit NIC I'm not really sure what that is. I'm on a pre built gaming desktop from like 8 years ago. I think it said on the VM browser next to my desktop pc on the device list that it's 1000mbps if that helps? Is plugging in a different kind of cable really going to help when the wifi is also getting capped at the same terribly low speed? I can try it just to rule it out but I'm skeptical (hopefully I have the cable somewhere). The ethernet connection has worked great for quite a few years with no issue.
It seems more likely to be the hub or the outside cables. For context it might help to state that this issue occurred right around the time of some somewhat heavy rain and a big change in temperature from the heatwave. The cables outside seem to be fine but I'm not a technician.