Menu
Reply
ElliottStevensV
  • 29
  • 0
  • 0
On our wavelength
736 Views
Message 1 of 20
Flag for a moderator

slow download speed (~1.00 mbps)

I posted this yesterday in network and wifi because I didn't know there was a speed section so I'll post it again here since I wasn't getting any reply:

I'm on a hub 3.0. Trouble loading 1080p videos since three nights ago. Download speed is currently ~1.00 mbps on a 100mbps package I believe (tested on wired Ethernet). Connection is consistent, just very slow. 

I've done the usual: router restarted multiple times, factory reset, cables at the back plugged in fine. Called the service number and there are no known issues in my area. 

I'll post the logs below but I'm guessing this is going to need a call? Any advice for getting a technician out without going through an hour of the "have you tried unplugging it" routine? thank you for your help. 

0 Kudos
Reply
ElliottStevensV
  • 29
  • 0
  • 0
On our wavelength
734 Views
Message 2 of 20
Flag for a moderator

Re: slow download speed (~1.00 mbps)

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000001.238256 qam25
22030000000.438256 qam9
32110000000.237256 qam10
4219000000037256 qam11
5227000000-0.237256 qam12
6235000000-0.237256 qam13
7243000000-0.238256 qam14
82510000000.238256 qam15
92590000000.238256 qam16
102670000000.538256 qam17
112750000000.538256 qam18
122830000000.938256 qam19
132910000000.938256 qam20
142990000001.238256 qam21
153070000001.438256 qam22
163150000001.238256 qam23
173230000001.739256 qam24
183390000001.438256 qam26
193470000001.538256 qam27
203550000001.238256 qam28
213630000001.538256 qam29
223710000001.238256 qam30
233790000001.438256 qam31
243870000001.238256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.67520
2Locked38.950480
3Locked37.634130
4Locked37.346570
5Locked37.325670
6Locked37.627140
7Locked38.619100
8Locked38.618850
9Locked38.612060
10Locked38.611950
11Locked38.910790
12Locked38.98760
13Locked38.69190
14Locked38.67120
15Locked38.67580
16Locked38.97940
17Locked39.87340
18Locked38.94950
19Locked38.94350
20Locked38.64090
21Locked38.93750
22Locked38.63040
23Locked38.93270
24Locked38.93470

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1603000564.675512064 qam1
2393999984.525512064 qam4
3461999834.675512064 qam3
4537000394.675512064 qam2

 

0 Kudos
Reply
ElliottStevensV
  • 29
  • 0
  • 0
On our wavelength
733 Views
Message 3 of 20
Flag for a moderator

Re: slow download speed (~1.00 mbps)

Network Log

Time Priority Description

16/08/2020 14:26:19noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/08/2020 18:08:10noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/08/2020 17:30:16noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/08/2020 17:28:9noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/08/2020 17:07:22Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/08/2020 16:38:46noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/08/2020 16:18:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/08/2020 16:18:7Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/08/2020 16:17:34Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2020 21:53:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2020 17:10:16Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2020 13:37:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2020 13:37:15Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2020 13:37:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2020 13:37:14Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2020 13:37:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2020 13:37:10criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2020 13:37:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2020 13:37:9criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
Anonymous
Not applicable
730 Views
Message 4 of 20
Flag for a moderator

Re: slow download speed (~1.00 mbps)

The stats, other than the network log, look ok.

I'd suggest setting up a BQM, and post the results tomorrow:

https://www.thinkbroadband.com/broadband/monitoring/quality 

ElliottStevensV
  • 29
  • 0
  • 0
On our wavelength
642 Views
Message 5 of 20
Flag for a moderator

Re: slow download speed (~1.00 mbps)

https://www.thinkbroadband.com/broadband/monitoring/quality/share/b8736ee0e787911b6b8ed3daa945ba4e13985828

(The big red bar showed up randomly and went away right after I disabled the firewall.) One of the red spikes is from when I restarted the router a moment ago.) 

 

0 Kudos
Reply
Anonymous
Not applicable
619 Views
Message 6 of 20
Flag for a moderator

Re: slow download speed (~1.00 mbps)

Your BQM looks very good so far.

Hopefully we'll see a blip at some point.

0 Kudos
Reply
Hollie_B
  • 932
  • 45
  • 68
Forum Team
Forum Team
617 Views
Message 7 of 20
Flag for a moderator

Re: slow download speed (~1.00 mbps)

Hi @ElliottStevensV 

 

Thank you for your post. Sorry to hear that you've been having issues with your services, I appreciate this would be frustrating. 

 

Looking at the BQM it looks okay at the moment  - are you only having these issues when using a wireless connection? Have you been able to scan the home with our Connect App to see if that detects any issues? I've been able to locate the account in question and I can see that there are currently no issues in the area or with your equipment/signals. 

 

Let me know if you're still having issues and we'll go from there 🙂 

 

Thanks, 

 

 

Hollie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
ElliottStevensV
  • 29
  • 0
  • 0
On our wavelength
610 Views
Message 8 of 20
Flag for a moderator

Re: slow download speed (~1.00 mbps)

The issue is present on both wifi and ethernet connection (desktop pc) with speed tests on both reaching no higher than 2mbps download and 1mbps upload. I'm assuming the connect test isn't necessary in this instance since it's just testing for wifi blackspots? 

0 Kudos
Reply
Alex_RM
  • 4.3K
  • 247
  • 327
Forum Team
Forum Team
540 Views
Message 9 of 20
Flag for a moderator

Re: slow download speed (~1.00 mbps)

Morning ElliottStevensV,

 

BQM is still looking fine, I've checked the account and the hub is all within spec/ no area issues flagging up.

 

Your Ethernet connection, are you using a Cat 6 cable, and a gigabit NIC?

 

Alex_Rm

0 Kudos
Reply
ElliottStevensV
  • 29
  • 0
  • 0
On our wavelength
517 Views
Message 10 of 20
Flag for a moderator

Re: slow download speed (~1.00 mbps)

I'm just using a standard ethernet cable from a hardware store. as for the gigabit NIC I'm not really sure what that is. I'm on a pre built gaming desktop from like 8 years ago. I think it said on the VM browser next to my desktop pc on the device list that it's 1000mbps if that helps? Is plugging in a different kind of cable really going to help when the wifi is also getting capped at the same terribly low speed? I can try it just to rule it out but I'm skeptical (hopefully I have the cable somewhere). The ethernet connection has worked great for quite a few years with no issue.

It seems more likely to be the hub or the outside cables. For context it might help to state that this issue occurred right around the time of some somewhat heavy rain and a big change in temperature from the heatwave. The cables outside seem to be fine but I'm not a technician. 

0 Kudos
Reply