I have been able to access your account to further look into what is going on. Unfortunately, I am unable to gather any hub detail back end. Are you able to confirm if the hub is up and running? Are you able to reboot it as seen here https://www.virginmedia.com/help/virgin-media-reboot-your-hub and let me know when this is done?
I have a VM engineer visit yesterday, for a different issue (telephone cable needing connecting properly to the outside box), but I don't know if he'd been informed of my speed issue too, as he came in to look at my hub and fitted an isolator cable (should this have been there already?) No problems with streaming last night although my speed I think is still a bit slow? Also the streaming issue does seem to be intermittant, I will have problems for a couple of weeks and then it will be perfect for a while and play up again a few weeks later - no particular pattern re days of the week.
and a few speed tests I've done from the same site. These were carried out via wifi but in different locations, including right next to the hub, so its definately not an issue with range in my tiny flat. (ignore the two very slow ones, I forgot I was connected to my works' VPN at the time!)
Thanks for the update, are you looking for another possible engineer visit? If they find nothing wrong with the equipment it can cause a cost of £25 to be added to the account, as you have just had a visit recently I would recommend doing a pinhole reset, let me know how it goes.
Thanks for getting back to us with the update, we're pleased to hear the connection seems to be working at present. I've taken a look at your connection and equipment over the last week, I can see the speeds have averaged 219mbps download and 20mbps upload, the latency is steady at 12ms with minimal packet loss.
Over the last week there has been a couple of disconnections on Tuesday 1st February 2022. Please keep us up to date with how this goes or if you need us further.