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seanr1
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shocking low speeds - whole street complaining on WhatsApp

We are getting 12 mbps download and 0.27 mbps upload today - in Wandsworth, South London - not in the middle of the countryside.  The whole street are discussing whether we can all move to another provider in protest.  We get told Virgin's green box at the end of the street needs upgrading but no sign of any improvement... meanwhile kids' education and our businesses are suffering... any ideas?

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jbrennand
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Re: shocking low speeds - whole street complaining on WhatsApp

Have you checked for “known network faults”?

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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