I have been trying to get in touch with some for 26 hours over 3 days , my internet has become un usable at 1mbs , I also found out I should be getting around 150mbs when I have only ever had 80 . I cant get anyone to help or fix this I cant even talk to anyone used all my credit on phone and chat im just being sent round in circles ! does anybody know wot I can do I haven't been able to work for 3 days . I got threw to one one but he went on dinner and didnt come back other time s chat just restarts
for 2 days I have been highly highly destressed at thought of loosing my job and the no help has annoyed me I have received , I hope this works .
this happened 10months ago and I got blagged to upgrade is thats wot happening again ???
It can take mods a few days to get round to posts on here. Try the check service status link above, then the normal course of action is to get your router stats.
http://192.168.0.1/ Will get you to the router login page; you then need to click on Check router status.
Paste the Downstream/Upstream and Network log numbers here and someone who knows more than I do will hopefully tell you what's wrong.
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Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a 'Live Link' to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.