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dan78uk
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"speed" issues in area 21

This is quite funny. I called a few times before when the connection was very slow or not working.

But the very long wait and not very incompetent people I spoke to made me give up.

Also it was quite funny that one person from the customer service last time was crying about how much money Virgin was spending to resolve this. Like I care or need to know, I just want the service I pay for.

My connection should be 100mb/s but at peak I get 10mb/s when I'm lucky:

https://www.speedtest.net/result/7998089155

I'll just wait for someone to reply with a sorry now.

You guys are disgraceful.

 

 

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dan78uk
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Re: "speed" issues in area 21

Just to be impartial I've tested this with another website:

You guys should put this in the homepage... We like it fast 5 mb/s!

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dan78uk
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Re: "speed" issues in area 21

Download speed:

9.30pm 7.78 mb/s https://www.speedtest.net/result/7998089155 

10.20pm 11.43mb/s https://www.speedtest.net/result/7998182415

 

Next one coming in a hour..

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dan78uk
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Re: "speed" issues in area 21

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dan78uk
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Re: "speed" issues in area 21

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dan78uk
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Re: "speed" issues in area 21

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dan78uk
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Re: "speed" issues in area 21

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dan78uk
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Re: "speed" issues in area 21

8.44 am 110mb/s https://www.speedtest.net/result/7999159432

Now please someone tell me to test this with a cable connection....

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Moderator (Retired) John_G
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Re: "speed" issues in area 21

Hi Dan78uk,

I've checked your connection and the slow speeds are caused by a contention issue in the area. This has been raised under ticket F005890658 which is estimated to close 27/03/19. 


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dan78uk
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Re: "speed" issues in area 21

Hi Jhon_G,

Thanks for the reply. Just to let you know this is a very long going on issue.

And I really don't find fare that people need to pay the full service price when what they get is not what's on the label.

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