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possible throttling

Hi it would appear i am being throttled while downloading anything from the steam or epic games through my virgin media broadband. 

I have done a speed test and i am getting the below


I am getting a consistent speed of 1.4MB/s on both however when i use my o2 mobile data i get a much higher speed. 

I have tried resting my broadband using WiFi and Ethernet but always get 1.4MB/s.

I am on the m350 Fibre Broadband package.




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Very Insightful Person
Very Insightful Person
Message 2 of 4
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Re: possible throttling


Can you rerun the speed test but use a VM server for it.

How are you doing the speedtest is it either wired or wireless, wired is always the best option. If wired can you please do the following :-

Can you please post your network stats from the hub
Open a Web browser (e.g. Internet Explorer) and enter the address
Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use instead.
Posting the stats by copy and paste will remove all personal information so no breaches.
Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.
Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues.
Also one think you can do is too signup at and setup a broadband quality monitor which will keep an eye on you connection by sending a small amout of data to the hub asking if it still on.

Regards Mike

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Message 3 of 4
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Re: possible throttling

vm do not throttle connections
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Alessandro Volta
Message 4 of 4
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Re: possible throttling

How are you connected to the hub?

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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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