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jaberwok
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possible intermittent fault ?

Download speeds have seemed slow for several weeks. I tested today between 13:00 and 15:00 and got results varying between 67 and 160 Mbps.

M200:  Windows 7 Ultimate: Super Hub 3

Software Version "V1.01.35"
Hardware Version 3.11

Lots of errors - Error Number Error Description
                        84020200       Lost MDD Timeout

traceroute to bbc.co.uk (151.101.0.81), 30 hops max, 64 byte packets
01 10.53.37.117 <10.000ms <0.000ms <10.000ms
02 86.28.83.57 <10.000ms <10.000ms <10.000ms
03 * * *
04 * * *
05 62.254.84.66 <10.000ms <20.001ms <10.000ms
06 157.52.127.10 <20.000ms <20.001ms <20.000ms
07 151.101.0.81 <10.000ms * <10.000ms
Traceroute complete.

What does this mean?

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jbrennand
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Message 2 of 27
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Re: possible intermittent fault ?

Test it on an ethernet cable connection directly into the Hub.

If still slow put Hub3 into modem mode and test again

If still slow boot it into safe+networking mode (still in modem mode) and test again

Report back what that gets

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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jaberwok
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Re: possible intermittent fault ?

Thank you.

MY PCs are connected by ethernet; WiFi is a non-issue for me.

Why put it in modem mode? I would have to move my connections around.

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jbrennand
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Message 4 of 27
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Re: possible intermittent fault ?

Modem mode just ensures that no other devices can be connected over wifi and ethernet - these can and do affect/attenuate speeds. Or just pull the plugs on all other ethernet connections and disable wifi in the Hub settings.

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John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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jaberwok
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Re: possible intermittent fault ?

Thanks, that seems sensible BUT after swapping cables and changing to modem mode, I had zero connectivity.

After a hub factory reset and a computer restart, I now have internet again on one pc (of course) but I still cannot access the hub to change it back to router mode.

Average download speeds, as checked this afternoon, have increased from 36 Mbps to 38.5 Mbps - hardly outstanding on an M200 contract.

I have insisted that Virgin now replace this hub (that's another story). 

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jaberwok
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Message 6 of 27
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Re: possible intermittent fault ?

Okay. After another reset, I am now back in router mode.

Download speeds are back to around 44 Mbps.

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jbrennand
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Message 7 of 27
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Re: possible intermittent fault ?

Disconnect any other ethernet cables from the Hub, in the Hub settings. switch the wifi off and then boot into safe + networking mode, use a new Cat5e/6/7 ethernet cable and test speeds at

https://speedtest.samknows.com

try on 2 different browsers.
Reportt back what that produces


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John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Eeeps
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Message 8 of 27
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Re: possible intermittent fault ?


@jaberwok wrote:

Download speeds have seemed slow for several weeks. I tested today between 13:00 and 15:00 and got results varying between 67 and 160 Mbps.

M200:  Windows 7 Ultimate: Super Hub 3

Software Version "V1.01.35"
Hardware Version 3.11

Are those the software and hardware version number of the HUB3? Where do you see those because they are rather unusual.

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jaberwok
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Message 9 of 27
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Re: possible intermittent fault ?

My mistake, it's a SH2. Numbers as reported by the hub.

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jbrennand
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Message 10 of 27
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Re: possible intermittent fault ?

Did you test speeds as I suggested in message 7?

If so what was the outcome?

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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