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plotney
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ping 17 DL 278 UL 0.07

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

419000000

7.1

40

256 qam

36

2

267000000

6.4

40

256 qam

17

3

275000000

6.4

40

256 qam

18

4

283000000

6.5

40

256 qam

19

5

291000000

6.5

38

256 qam

20

6

299000000

6.6

38

256 qam

21

7

307000000

6.6

40

256 qam

22

8

315000000

6.6

38

256 qam

23

9

323000000

6.8

38

256 qam

24

10

331000000

6.8

40

256 qam

25

11

339000000

6.8

40

256 qam

26

12

347000000

6.8

38

256 qam

27

13

355000000

6.8

38

256 qam

28

14

363000000

6.8

38

256 qam

29

15

371000000

7

40

256 qam

30

16

379000000

7

38

256 qam

31

17

387000000

7

38

256 qam

32

18

395000000

7

40

256 qam

33

19

403000000

7

40

256 qam

34

20

411000000

7.1

40

256 qam

35

21

427000000

7.4

40

256 qam

37

22

435000000

7.1

40

256 qam

38

23

443000000

7.1

40

256 qam

39

24

451000000

7

40

256 qam

40

 

Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

40.3

5

0

2

Locked

40.3

6

0

3

Locked

40.3

5

0

4

Locked

40.3

4

0

5

Locked

38.9

7

0

6

Locked

38.9

6

0

7

Locked

40.3

4

0

8

Locked

38.9

6

0

9

Locked

38.9

5

0

10

Locked

40.3

5

0

11

Locked

40.3

5

0

12

Locked

38.9

4

0

13

Locked

38.9

5

0

14

Locked

38.9

4

0

15

Locked

40.3

7

0

16

Locked

38.9

4

0

17

Locked

38.9

6

0

18

Locked

40.3

7

0

19

Locked

40.9

5

0

20

Locked

40.3

4

0

21

Locked

40.9

6

0

22

Locked

40.3

16

0

23

Locked

40.3

5

0

24

Locked

40.3

0

0

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

53699969

45.3

5120

64 qam

10

2

32600000

45

5120

16 qam

13

3

39400000

45

5120

16 qam

12

4

46200000

44.8

5120

32 qam

11

 

Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

4

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

 

Network Log

Time

Priority

Description

08/05/2021 14:08:14

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/05/2021 07:13:8

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/05/2021 07:13:8

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

04/05/2021 10:09:43

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

03/05/2021 20:52:3

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

03/05/2021 20:52:3

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

30/04/2021 16:35:38

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

30/04/2021 03:35:5

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

30/04/2021 01:12:4

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

30/04/2021 01:12:4

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

27/04/2021 00:34:11

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

27/04/2021 00:34:11

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/04/2021 04:11:12

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/04/2021 12:49:55

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/04/2021 12:49:55

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/04/2021 15:15:59

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/04/2021 00:49:54

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/04/2021 00:49:54

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/04/2021 19:54:7

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

15/04/2021 12:49:54

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

BQM 

 

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plotney
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Message 2 of 9
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Re: ping 17 DL 278 UL 0.07

Hi there,

Today out of the blue internet seemed sluggish, so i restarted both modem and router hoping it would fix it, but it didn't. Ran a speed test and discovered that my upload speeds are pretty much non existent. 

I've switched virgin media router to modem only and using RT-AX58U as a router as of last Friday. I haven't experienced any issues until today.

 

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legacy1
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Alessandro Volta
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Message 3 of 9
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Re: ping 17 DL 278 UL 0.07

Connect a PC to the hub in modem mode and power the hub off for 2mins then on allow your PC to get internet (you may have to unplug replug the Ethernet cable) to see what speeds you get.

---------------------------------------------------------------
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plotney
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Message 4 of 9
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Re: ping 17 DL 278 UL 0.07

Just connected my pc directly to the modem.

Speed test results as follows:

Ping 15

DL 192Mbit

UL 16Mbit

then switched back to router, very similar results.

When i put router back into modem, the router was displaying something along "ISP's DHCP might not be working correctly" lines. I've rebooted modem, and its working

What i found weird, the second time i ran the test with router being back in play, download was in high 200s and upload was just over 0. and then mid test download dropped to just under 160 Mbit and upload increased to roughly 15Mbit

 

 

 

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plotney
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Message 5 of 9
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Re: ping 17 DL 278 UL 0.07

Also, hub3 steadies to red light in modem mode, is this correct? on VM website it says that red light means overheating, but the hub is cool to touch.

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legacy1
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Alessandro Volta
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Message 6 of 9
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Re: ping 17 DL 278 UL 0.07

Red light is modem mode

Maybe your PC is the problem? boot in safe mode with networking

Then again your BQM is showing some drops...

---------------------------------------------------------------
plotney
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Message 7 of 9
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Re: ping 17 DL 278 UL 0.07

i've ran a few tests on both, wired pc and my phone.

Results

its weird, one test is perfect, next one is dropping speed and packets like crazy. 

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Zoie_P
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Forum Team
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Message 8 of 9
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Re: ping 17 DL 278 UL 0.07

Hi Plotney, 

Thanks for your post.

I have located your account and can see you are affected by a congestion outage the estimated fix date is 17 MAY 2021 09:00 the reference fo this is F009006795 

Zoie

Zoie
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plotney
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Message 9 of 9
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Re: ping 17 DL 278 UL 0.07

Thank you for your reply.

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