Thanks @savvyfox
I have no managed to locate your account from your postcode and forum details and can see that you are currently impacted by a known area issue called SNR (Signal to Noise Ratio). This issue is causing intermittent broadband issues and could also impact your OnDemand services. Notes do advise that the red light may be in regard to this issue.
The issue has been logged on your account under reference number F008787200 and the estimated fix date is currently listed to be 15th Feb 2021
Please do feel free to pop back at anytime quoting your reference number and we can check for updates for you.
I am sorry about any service issues during this time.