Menu
Reply
ODIN2
  • 6
  • 0
  • 0
Joining in
170 Views
Message 1 of 2
Flag for a moderator

paying for 500mps but only get 100mps

I have had Virgin M500 for over a year now but I only average 90-100mbs. I have also had to add a small fan to the outside of my Hub3 router due to it constantly overheating. I am running in Modem mode and my wifi speeds are exactly the same as my wired connections (3 PC's). My router logs are below. Anyone from Virgin able to help me?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1202750000-5.536256 qam9
2210750000-636256 qam10
3218750000-6.236256 qam11
4226750000-5.936256 qam12
5234750000-636256 qam13
6242750000-6.236256 qam14
7250750000-636256 qam15
8258750000-5.936256 qam16
9266750000-5.436256 qam17
10274750000-4.736256 qam18
11282750000-436256 qam19
12290750000-437256 qam20
13298750000-3.236256 qam21
14306750000-3.737256 qam22
15314750000-4.236256 qam23
16322750000-436256 qam24
17330750000-4.236256 qam25
18338750000-436256 qam26
19346750000-4.236256 qam27
20354750000-4.436256 qam28
21362750000-4.536256 qam29
22370750000-4.736256 qam30
23378750000-5.436256 qam31
24386750000-5.736256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.3233610
2Locked36.343100
3Locked36.329330
4Locked36.627820
5Locked36.319970
6Locked36.616510
7Locked36.61558148
8Locked36.3180328
9Locked36.312300
10Locked36.610630
11Locked36.69560
12Locked37.310750
13Locked36.612340
14Locked37.314440
15Locked36.620110
16Locked36.324210
17Locked36.325070
18Locked36.630720
19Locked36.633960
20Locked36.639860
21Locked36.348470
22Locked36.658740
23Locked36.364260
24Locked36.6601812

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16029983851512064 qam1
23939997651512064 qam4
34620005351512064 qam3
45370000051512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0010
3ATDMA0000
4ATDMA001

1

 

0 Kudos
Reply
Kath_F
  • 33.69K
  • 1.3K
  • 2.73K
Forum Team
Forum Team
124 Views
Message 2 of 2
Flag for a moderator

Re: paying for 500mps but only get 100mps

Hi ODIN2, 

Thanks for your post.  


I've just replied to your thread here: Paying for 500mbs but only getting 90-100mbs


Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.


Have a look at my reply on the other thread and stick with that one so we keep all the information in one place. 


Thanks, 

Kath_F
Forum Team




New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply