on 14-03-2022 16:42
Hi, i have been having trouble with my speeds for a long time. I upgraded to 1GB last March ( 2021)
after keep ringing and talking to different people across the globe & getting different answers I almost gave up.!!!
Today I eventually got through on the phone to someone to say my Upgrade was Still Pending??
My speeds have been around 200-300 on Ethernet, but for some reason much higher on my mobile.
I was told by 2 different Virgin staff that this was down to the upgrade still pending BUT I have been paying for 1 gb for a year.
They are now looking into it. But how can this be?
every time I have rang and complained I either get told I need the new WIFI pod? why as its Not my wifi but my Ethernet speed. Or I get told there is a problem in the area.
Why has it taken so long for someone to suddenly look into this and tell me its due to something "Pending" on the account?
Is there any chance I will get a refund for a service I started paying for last year, but Not received, due to it "pending" I was previously on 500m and with so many things now needing wifi that was just not good enough, so upgraded ( or so I thought ) to the 1GB....................... only to be told now I've not been getting it!!!
Can anyone help or advise?
Answered! Go to Answer
on 18-04-2022 09:13
Linny,
You will find that Virgin do not send engineers to peoples homes, these guys are cable installers with minimal training in networking, and probably zero understanding of how WiFi actually works. Which is why you were wrongly advised to put it under stairs.
Out in the open in a central location is best away from any electrical devices, even for ethernet connections. A simple power cable can interfere with in unshielded ethernet cable.
Cabling to your house is Coaxial, which is not fibre, however doesnt inherently have a maximum speed up to 500metres if I remember right unlike Fibre which does dependant on the cable, but all of the connections must be fitted properly to prevent any leakage. The problem Virgin have is the underlying technology is old and out dated, unless they have already made the jump to DOCSIS 4.0 which i doubt due to our very low upload speeds.
Also the
14-03-2022 20:34 - edited 14-03-2022 20:35
@linny40 wrote:Hi, i have been having trouble with my speeds for a long time. I upgraded to 1GB last March ( 2021)
after keep ringing and talking to different people across the globe & getting different answers I almost gave up.!!!
Today I eventually got through on the phone to someone to say my Upgrade was Still Pending??
My speeds have been around 200-300 on Ethernet, but for some reason much higher on my mobile.
I was told by 2 different Virgin staff that this was down to the upgrade still pending BUT I have been paying for 1 gb for a year.
They are now looking into it. But how can this be?
every time I have rang and complained I either get told I need the new WIFI pod? why as its Not my wifi but my Ethernet speed. Or I get told there is a problem in the area.
Why has it taken so long for someone to suddenly look into this and tell me its due to something "Pending" on the account?
Is there any chance I will get a refund for a service I started paying for last year, but Not received, due to it "pending" I was previously on 500m and with so many things now needing wifi that was just not good enough, so upgraded ( or so I thought ) to the 1GB....................... only to be told now I've not been getting it!!!
Can anyone help or advise?
You need to check in your HUB stats to confirm what speed your HUB is configured for. Access the HUB and select 'Check router status' then review the 'Configuration' tab.
on 14-03-2022 21:09
Cheers will take a look
on 14-03-2022 21:16
This is all I can find
on 14-03-2022 21:30
For some reason it’s not uploading my image
14-03-2022 21:44 - edited 14-03-2022 21:45
@linny40 wrote:For some reason it’s not uploading my image
On the main page, before signing in:
on 14-03-2022 21:59
Got this photo but why are my images not showing up? Why does it come up with the warning triangle image being checked?
but will try & upload this one
14-03-2022 22:00 - edited 14-03-2022 22:01
@linny40 wrote:Got this photo but why are my images not showing up? Why does it come up with the warning triangle image being checked?
but will try & upload this one
It's because images have to be approved by moderators... unless you use your own image host like imgur.
It's the configuration tab we're interested in.
Another option is to copy paste as text.
on 15-03-2022 13:32
Network access | true |
Maximum Number of CPEs | 1 |
Baseline Privacy | true |
DOCSIS Mode | 3.1 |
Config file | cmreg-vmdg640-bbt076+voc-b.cm |
SFID | 4182 |
Max Traffic Rate | 1230000450 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 4181 |
Max Traffic Rate | 55000270 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | bestEffort |
on 15-03-2022 13:43