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AzarPlayGames
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packet loss

i have same problem from december  and finally stop on march, april was fine but this month speed is horrible. i test my broadband in my area it's says no known issue on E9 5PZ. but the speed is so slow lots of packet loss drops, very horrible i, can't watch or browse internet.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f0fabd96d716382b75b5d8dbe6396c04ab...

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AzarPlayGames
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Re: packet loss

Cable Modem Status 

 

 

Item 

Status 

Comments 

Acquired Downstream Channel (Hz) 

195000000 

Locked 

Ranged Upstream Channel (Hz) 

60300556 

Locked 

Provisioning State 

Online 

 

 

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Re: packet loss

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

195000000

-0.5

38

256 qam

8

2

203000000

-0.7

38

256 qam

9

3

211000000

-0.7

38

256 qam

10

4

219000000

-0.7

38

256 qam

11

5

227000000

-1

38

256 qam

12

6

235000000

-1

38

256 qam

13

7

243000000

-1.2

38

256 qam

14

8

251000000

-1.2

38

256 qam

15

9

259000000

-1.7

38

256 qam

16

10

267000000

-1.9

38

256 qam

17

11

275000000

-1.9

38

256 qam

18

12

283000000

-1.7

38

256 qam

19

13

291000000

-1.7

37

256 qam

20

14

299000000

-1.2

37

256 qam

21

15

307000000

-0.9

38

256 qam

22

16

315000000

-0.5

38

256 qam

23

17

323000000

-0.4

38

256 qam

24

18

363000000

-0.2

38

256 qam

25

19

371000000

-0.2

38

256 qam

26

20

379000000

-0.2

38

256 qam

27

21

387000000

-0.2

38

256 qam

28

22

395000000

-0.2

38

256 qam

29

23

403000000

-0.2

38

256 qam

30

24

411000000

0

38

256 qam

31





Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

38.9

71963

13767

2

Locked

38.6

21077

12176

3

Locked

38.6

30674

16406

4

Locked

38.6

20568

17289

5

Locked

38.6

28240

18030

6

Locked

38.6

27651

15906

7

Locked

38.6

17475

14810

8

Locked

38.6

12364

14780

9

Locked

38.6

11375

14915

10

Locked

38.6

17206

15056

11

Locked

38.9

15454

15084

12

Locked

38.6

7186

14696

13

Locked

37.6

7320

15231

14

Locked

37.3

8842

10652

15

Locked

38.6

5533

10229

16

Locked

38.9

5238

10347

17

Locked

38.6

2693

9498

18

Locked

38.9

1208

9741

19

Locked

38.6

1696

10066

20

Locked

38.6

2013

10022

21

Locked

38.6

1891

7516

22

Locked

38.6

3452

19430

23

Locked

38.6

3836

18374

24

Locked

38.9

3215

16035

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AzarPlayGames
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Re: packet loss

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

60300556

4.096

5120

16 qam

1

2

39399776

4.046

5120

16 qam

4

3

46200307

4.046

5120

16 qam

3

4

53700231

4.071

5120

16 qam

2





Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

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Re: packet loss

Network Log

Time

Priority

Description

12/05/2020 16:53:39

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/05/2020 16:46:2

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/05/2020 16:16:51

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/05/2020 16:08:33

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/05/2020 15:10:0

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/05/2020 14:53:35

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/05/2020 14:26:45

Warning!

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/05/2020 14:26:41

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/05/2020 14:26:41

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/05/2020 14:26:40

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/05/2020 13:12:28

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/05/2020 12:23:39

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/05/2020 11:49:47

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/05/2020 09:37:18

Warning!

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/05/2020 09:37:15

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/05/2020 09:37:15

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/05/2020 09:37:14

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/05/2020 09:37:14

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/05/2020 07:24:12

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/05/2020 07:23:47

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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