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not fulfilling contract

Got virgin media in March. Part of the contract was a mobile phone SIM card. No such card has arrived, although I've been billed. Tried contacting them and on one occasion was waiting 47 minutes on hold. Web chat shuffled from pillar to post. 

My question is are they in breach of contract by billing me for services not received,  that's fraud I believe, so can I cancel without penalty 

 

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Re: not fulfilling contract

Hi taffmcginn

 

Thank you for getting in touch 

 

I am very sorry to hear you have not received your sim card.

 

Was this ordered as part of the Oomph bundle?

 

Thanks 

 

 

 

 

Nat
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Re: not fulfilling contract

Yes it was part of the Oomph bundle. Have been waiting since March, to no avail, despite numerous web chat conversations and being shipped from pillar to post. 

Hopefully you can sort it.

Thanks

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Re: not fulfilling contract

Sorry about this taffmcginn. I'll help get the SIM out to you, please look out for my PM requesting some details and get back to me when you can.

 

Tom

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Re: not fulfilling contract

@taffmcginn I've removed your previous post. You've posted your name, mobile number and three of the numbers from your security PIN in an open forum which is available for the entire world to see - probably not a good idea.

Can you please reply to @Tom_F in a private message to him.

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Re: not fulfilling contract

Jem 101. How do e reply privately to @Tom F?

New to this. Can he not see the message I put in the open forum?

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Re: not fulfilling contract

Jem had to remove your public message because it contained personal info.

 

There should be a purple envelope somewhere around your screen - those are the PM's where you can reply to me directly.

 

Tom

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