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paulsvensen515
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no where near the 600mb average

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000004.540256 qam25
22030000003.538256 qam9
32110000003.438256 qam10
42190000003.538256 qam11
52270000003.540256 qam12
62350000003.740256 qam13
72430000003.940256 qam14
8251000000440256 qam15
92590000004.140256 qam16
102670000004.540256 qam17
112750000004.440256 qam18
12283000000440256 qam19
132910000004.640256 qam20
14299000000540256 qam21
153070000004.940256 qam22
16315000000540256 qam23
173230000004.940256 qam24
183710000005.540256 qam26
193790000005.640256 qam27
203870000005.840256 qam28
21395000000640256 qam29
224030000006.140256 qam30
234110000006.140256 qam31
244190000006.340256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3118427722
2Locked38.96726785
3Locked38.94967752
4Locked38.94221875
5Locked40.942251320
6Locked40.342981126
7Locked40.340851686
8Locked40.33501805
9Locked40.338891048
10Locked40.34195846
11Locked40.33903883
12Locked40.346541167
13Locked40.375251105
14Locked40.36677995
15Locked40.37312768
16Locked40.98926804
17Locked40.3104361171
18Locked40.9167731768
19Locked40.3199602770
20Locked40.319760820
21Locked40.919748976
22Locked40.918583849
23Locked40.319359755
24Locked40.3251591353

 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000046.3512064 qam7
22580018445.8512064 qam8
33940002546.5512064 qam6
44620016646.5512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA00290
2ATDMA00120
3ATDMA00290
4ATDMA00170

 

 



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paulsvensen515
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Message 2 of 12
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Re: no where near the 600mb average

Network Log

Time Priority Description

03/06/2021 16:51:32noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 01:12:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 09:05:41ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2021 21:57:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 09:05:41ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2021 02:51:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2021 21:05:41ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2021 04:12:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/05/2021 16:28:10ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2021 03:45:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2021 20:13:10ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2021 20:13:8ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 19:33:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 17:32:51criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2021 04:57:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2021 00:43:9ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 18:13:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 18:02:51Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2021 13:03:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2021 12:43:9ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Andrew-G
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Message 3 of 12
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Re: no where near the 600mb average

That's because you've got massive upstream timeout errors.  The network log is probably full of T3 timeout reports, possibly Partial Service messages, and possibly Synch errors.

When was the hub last rebooted, because that zeroes the error counters, and gives an idea of how quickly they are building.

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paulsvensen515
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Message 4 of 12
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Re: no where near the 600mb average

all still there after a reboot.

 

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Andrew-G
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Message 5 of 12
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Re: no where near the 600mb average

I've marked that for forum staff to take a look and advise.

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Zach_R
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Message 6 of 12
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Re: no where near the 600mb average

Hi @paulsvensen515,

Thank you for your posts and welcome to our community forums. We're here to help.

I am very sorry to hear that you're having some connection issues lately. May I ask if you've performed a factory reset of the router yet to see if that helps at all?

Thanks,
 



Zach - Forum Team


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Andrew-G
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Message 7 of 12
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Re: no where near the 600mb average

A pin hole reset is a good idea, but be aware that the probable cause of the timeouts is a noisy upstream connection.  If it is just that the hub's operating software has been corrupted (eg by a momentary power interruption), then the reset clears the hub's memory and reloads the software and that COULD cure it.  It won't do anything other than a few hours at best improvement if the problem is upstream noise, and the few hours respite will be because when the hub is restarted or reset it negotiates a full set of 28 channels, and that usually persists until varying network conditions provoke frequency changes that bring back the noise problem.

So, give it a go, if you have any problems in the next few days come back to this thread, and perhaps re-post the full set of hub status data again.  I'm highy confident this will be fixed, but I lean towards the view it will probably require a technician visit.  

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paulsvensen515
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Message 8 of 12
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Re: no where near the 600mb average

i have done both, i powered it down and left 10 mins then restarted and also a pin hole reset.

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Zak_M
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Message 9 of 12
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Re: no where near the 600mb average

Thank you for coming back to us @paulsvensen515 

 

I would like to get an engineer out to you, are you happy for me to arrange this for you?

 

Kind regards,

Zak_M

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paulsvensen515
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Message 10 of 12
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Re: no where near the 600mb average

yes please

 

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