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iantommo123
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no upload speed

This started happening again last night and has continued throughout the day, variable download speeds and next to no upload speed,what's the problem?

 superhub 2ac, wired to PC,  with cat 5e cable 200mb connection.

12121728662.pngCapture.JPGScreenshot 2021-10-01 at 19-26-24 Super Hub GUI.pngScreenshot 2021-10-01 at 20-32-14 Share Broadband Quality Monitor thinkbroadband.png

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jbrennand
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Re: no upload speed

The Up channel qam's are dropping to 16/32 - not good. BQM looks bad too and logs are odd. Are you in normal router mode or in modem mode with your own router? I will ask VM to take a look

Also, have you checked first for “known network faults”

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level. 


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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John_GS
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Re: no upload speed

Hi iantommo123,

 

Thanks for posting and apologies for the upload speed issue.

 

I've done a system check today and you are affected by an SNR (signal to noise ratio). The fault reference is F009319196. The estimated fix date is the 5th October at 9am. 

 

Best,

John_GS
Forum Team


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