Virgin Media Community

[flypajotam]

I do hope I get a reduction in my bill

[campo7]

Hi

Do you have anything on a timer that kicks in at this time, hive, cameras etc

A pin hole reset may assist. Hold the pin hole button down for around 10secs and release. 

Try disconnecting anything hardwired for a couple of nights to see if this resolves the issue  

Are you actively using the internet at this time?

I cannot action a reduction in your bill. 

[gary_dexter]

Why would you get a reduction for a 1 hour outage? That’s about 7 pence. 

[apcyberax]

reduction is
Cost of the (BB / 720) * hours offline between reporting and fix

[flypajotam]

Thanks for your insight@ 7p but if you actually read what I'd written 

It switches off between 12:15and13:15 and I have to restart in the morning 

Meaning at either 12:15 or13:15 it goes off not it switches off for an hour it's off all night until I restart my router 

Doh

[Roger_Gooner]

Can you post some stats. Example (for a hub 3): Go to 192.168.0.1, do not log in, click on the link "Check Router Status".
Copy and paste the Downstream, Upstream and Network Logs. Mask any public IP address.