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flypajotam
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my broadband keeps swiching off every night between00:15-01:15 need to restart router in AM to get it bac

I do hope I get a reduction in my bill

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campo7
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Re: my broadband keeps swiching off every night between00:15-01:15 need to restart router in AM to get it

Hi

Do you have anything on a timer that kicks in at this time, hive, cameras etc

A pin hole reset may assist. Hold the pin hole button down for around 10secs and release. 

Try disconnecting anything hardwired for a couple of nights to see if this resolves the issue  

Are you actively using the internet at this time?

 

I cannot action a reduction in your bill. 


Here to help! I'm a manager helping out whilst working from home. Find out more


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gary_dexter
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Alessandro Volta
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Message 3 of 6
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Re: my broadband keeps swiching off every night between00:15-01:15 need to restart router in AM to get it

Why would you get a reduction for a 1 hour outage? That’s about 7 pence. 


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apcyberax
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Message 4 of 6
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Re: my broadband keeps swiching off every night between00:15-01:15 need to restart router in AM to get it

reduction is
Cost of the (BB / 720) * hours offline between reporting and fix
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flypajotam
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Re: my broadband keeps swiching off every night between00:15-01:15 need to restart router in AM to get it

Thanks for your insight@ 7p but if you actually read what I'd written 

It switches off between 12:15and13:15 and I have to restart in the morning 

Meaning at either 12:15 or13:15 it goes off not it switches off for an hour it's off all night until I restart my router 

Doh

 

 

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Roger_Gooner
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Message 6 of 6
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Re: my broadband keeps swiching off every night between00:15-01:15 need to restart router in AM to get it

Can you post some stats. Example (for a hub 3): Go to 192.168.0.1, do not log in, click on the link "Check Router Status".
Copy and paste the Downstream, Upstream and Network Logs. Mask any public IP address.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection