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jimallison
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m350 download speed - slow

My M350 connection is going incredibly slow on the download side today. As low as 85 Mb/s.

The fastest I have measured is 230Mb/s but this was a one off.

The Website fault checker says there is no problem but there clearly is!

No one in the VM office when I phone...

 

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gary_dexter
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Message 2 of 18
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Re: m350 download speed - slow

Over wired or wireless?


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jimallison
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Message 3 of 18
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Re: m350 download speed - slow

This is over wired less than than 3 m of cat5e

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gary_dexter
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Message 4 of 18
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Re: m350 download speed - slow

Direct to the hub and not via a switch or powerline etc?


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jimallison
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Message 5 of 18
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Re: m350 download speed - slow

Straight to the hub.

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Chris_W1
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Message 6 of 18
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Re: m350 download speed - slow

HI jimallison, thanks for the message and we are sorry that you are having issues with the broadband connection. Can you confirm if these issues are still apparent? ^Chris 

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jimallison
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Message 7 of 18
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Re: m350 download speed - slow

Hi Chris

Thanks for getting in touch.

Yes the problem is still the same.

According to the Ofcom speed checker this morning:

Download speed is 184.8 Mbps

Upload speed 36.2  Mbps

I haven' t seen anything like 300 Mbps download for a while.

I really appreciate your help

 

Jim

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Chris_W1
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Message 8 of 18
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Re: m350 download speed - slow

We have checked the area and cannot see any issues. Can you confirm what HUB you have and what type of Ethernet cable you are using? - Chris 

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jimallison
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Message 9 of 18
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Re: m350 download speed - slow

Hi Chris

 

It looks like a Hub 3  and I have tried different cables and other pcs / laptops on the same port. all seem the same.

The wifi displays similar speed differences.

 

many thanks

Jim

 

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Emily_G
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Message 10 of 18
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Re: m350 download speed - slow

Thank you for confirming this for us Jimallison.

 

Are you able to show us your network logs from your Hub settings? You can access these by using the information on the base of your Hub, please just ensure anything like IP addresses and Mac addresses are covered.

 

Thank you, Emily.

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