I have been having problems for a few weeks, I have a laptop hard wired with Cat6, other devices with Cat5e. I am on the m350 pacakage but my max speed I get is 97mbps dropping to at the lowest 5mbps quite frequently. I have tried a hard reset of the router, virgin told me it was because of the Cat5e cable, thats why I got the Cat6 but no change. Any ideas? Virgin are saying all is good on their end
If they are still low – boot you device into windows safe+networking mode to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.
Report back what that gets.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.