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Duff_1987
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m350 97mbps max speed

I have been having problems for a few weeks, I have a laptop hard wired with Cat6, other devices with Cat5e. I am on the m350 pacakage but my max speed I get is 97mbps dropping to at the lowest 5mbps quite frequently. I have tried a hard reset of the router, virgin told me it was because of the Cat5e cable, thats why I got the Cat6 but no change. Any ideas? Virgin are saying all is good on their end

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jbrennand
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Re: m350 97mbps max speed

Has NIC card defaulted to 100mbps - check in the settings ensure it is set to 1GB. Are the laptop drivers up to date?

Test also when you have put the Hub into “modem mode”
(https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).
This ensures that NO other devices are connected and interfering.

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot you device into windows safe+networking mode to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.


--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Alex_RM
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Re: m350 97mbps max speed

Hi Duff_1987,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you've had some issue with your connection. 

 

Have you been able to follow the advice from jbrennand?

 

Alex_Rm

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