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Budg1e
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Message 11 of 24
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Re: m200 package, today getting 15.4mbps

the status checker has just finished and oddly is reporting a TV issue in the area, but no broadband/phone issues. I only have the broadband service

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Budg1e
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Message 12 of 24
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Re: m200 package, today getting 15.4mbps

latest from the hub:

 

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 5.4 38 256 qam 25
2 235000000 5.3 38 256 qam 13
3 243000000 5 38 256 qam 14
4 251000000 4.6 38 256 qam 15
5 259000000 4.6 38 256 qam 16
6 267000000 5 38 256 qam 17
7 275000000 4.8 38 256 qam 18
8 283000000 4.9 38 256 qam 19
9 291000000 4.9 38 256 qam 20
10 299000000 5.1 38 256 qam 21
11 307000000 4.8 38 256 qam 22
12 315000000 5 38 256 qam 23
13 323000000 5.1 38 256 qam 24
14 339000000 5.8 38 256 qam 26
15 347000000 6 38 256 qam 27
16 355000000 6 38 256 qam 28
17 363000000 5.8 38 256 qam 29
18 371000000 5.8 38 256 qam 30
19 379000000 5.6 37 256 qam 31
20 387000000 5.8 37 256 qam 32
21 395000000 5.8 37 256 qam 33
22 403000000 5.9 37 256 qam 34
23 411000000 6 37 256 qam 36
24 419000000 6.5 37 256 qam 37


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 1606 7319
2 Locked 38.6 1313 11600
3 Locked 38.6 1369 12308
4 Locked 38.6 1185 13137
5 Locked 38.6 1526 12024
6 Locked 38.9 1355 12097
7 Locked 38.6 1537 13320
8 Locked 38.9 1411 13473
9 Locked 38.9 1301 14386
10 Locked 38.6 1591 14839
11 Locked 38.6 1407 13977
12 Locked 38.6 1253 14226
13 Locked 38.6 1414 14756
14 Locked 38.9 1680 13951
15 Locked 38.6 1961 14197
16 Locked 38.6 2320 13945
17 Locked 38.6 2827 14172
18 Locked 38.6 3049 14007
19 Locked 37.6 3817 16305
20 Locked 37.6 4959 15076
21 Locked 37.6 5842 15139
22 Locked 37.6 6123 15534
23 Locked 37.6 6782 15942
24 Locked 37.6 5857 14952

 

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300000 43 5120 64 qam 1
2 39400000 43.5 5120 64 qam 4
3 53700000 43.3 5120 64 qam 2
4 46199966 43.3 5120 64 qam 3


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 2 0
2 ATDMA 0 0 1 0
3 ATDMA 0 0 2 0
4 ATDMA 0 0 0 0

 

Primary Downstream Service Flow
SFID 170150
Max Traffic Rate 230000061
Max Traffic Burst 42600
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 170149
Max Traffic Rate 22000061
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort

 

 

Network Log
Time Priority Description
14/01/2022 00:48:10 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 00:29:45 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
13/01/2022 11:39:2 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
13/01/2022 11:39:2 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 22:11:49 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 12:04:11 Warning! Lost MDD Timeout;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 12:04:7 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 12:04:6 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 12:04:6 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 10:57:18 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 10:39:38 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 10:39:37 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 10:39:37 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 22:52:27 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 20:05:50 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;

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Budg1e
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Message 13 of 24
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Re: m200 package, today getting 15.4mbps

My Broadband Ping - Home broadband

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Ashleigh_C
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Message 14 of 24
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Re: m200 package, today getting 15.4mbps

I'm so sorry to hear this @Budg1e 

 

I have checked the account again and I can see that the Hub does appear to be in spec.

 

Can I just confirm, are these speeds test conducted on a wired connection? Apologies if I've missed this in the thread.

 

Thank you. 

Ash_C
Forum Team



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Budg1e
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Message 15 of 24
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Re: m200 package, today getting 15.4mbps

yes, this is a wired connection

from what I've read, the number of pre/post RS errors are way too high

what other tests/info do you need? I did the pin hole reset as requested

I've always had a decent connection anywhere from 70-90mpbs. Now for some reason it sticks around 15 -lower than the upload speed

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.616457319
2Locked38.6133511600
3Locked38.6138712308
4Locked38.6121113137
5Locked38.6156912024
6Locked38.9138012097
7Locked38.6159713320
8Locked38.6144313485
9Locked38.6136014386
10Locked38.6161214839
11Locked38.6145413977
12Locked38.6129114226
13Locked38.9143814769
14Locked38.6170413951
15Locked38.6198214197
16Locked38.6234913945
17Locked38.6286914172
18Locked38.6308314007
19Locked37.6385016377
20Locked37.6498815076
21Locked37.3588915139
22Locked37.6616415534
23Locked37.3688216076
24Locked37.3588814952
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Budg1e
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Message 16 of 24
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Re: m200 package, today getting 15.4mbps

today doing a test the speed is up at 76mbps -everything looks the same

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Kath_F
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Message 17 of 24
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Re: m200 package, today getting 15.4mbps

Hi Budg1e, 

Thanks for coming back to us on this one. 

Those Post RS errors are very high indeed but they are accumulative from the time your hub was first turned on. As the hub has been online for over 8 days, there's no telling when these occurred. 

Can you please turn the Hub off, and leave off for a good few minutes. This should reset the timers and then should you accumulate a load of errors again, we can then arrange to book an engineer for you. 

Pop a post here once the Hub has been turned off so I can ensure it has registered this end. 

Many thanks, 

Kath_F
Forum Team




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Budg1e
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Message 18 of 24
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Re: m200 package, today getting 15.4mbps

hello -apologies for the delay, I've just restarted

I'm still not seeing speeds greater than 70/75mbps -I'm happy it's improved back to what it vaguely was, but it's nowhere near the volt m200 I've been upgraded too?

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Zak_M
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Message 19 of 24
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Re: m200 package, today getting 15.4mbps

Thank you once again for coming back to us. 

 

Do you have a Live BQM link?  Everything still seems to be within spec from here. 

 

Kind regards,

Zak_M

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Budg1e
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Message 20 of 24
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Re: m200 package, today getting 15.4mbps

hello -I have this:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/abd17f6e1241b637b0c057ff9485bd01b7...


and below are the downstreams stats. I'm back to 'normal' now, which is  70's mbps down, 20 up. Nowhere near the 200?

Budg1e_0-1643816758665.png



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.612631
2Locked38.91060
3Locked38.61290
4Locked38.61720
5Locked38.62910
6Locked38.61260
7Locked38.61700
8Locked38.61900
9Locked38.924172
10Locked38.618136
11Locked38.618846
12Locked38.61800
13Locked38.915015
14Locked38.61330
15Locked38.616326
16Locked38.61510
17Locked38.614712
18Locked38.61880
19Locked37.620369
20Locked37.31430
21Locked37.61790
22Locked37.31130
23Locked37.32790
24Locked37.312714

 

pstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0010
3ATDMA0010
4ATDMA0010
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