logged in to hub 3 what Mbps should I see

[frnterer]

I have virgin  M200; Logged in the Speed Mbps column is 457.03 for my phone 761.71 for my iPad with similar high numbers for wife's iPad and phone my computer Ethernet connected shows 1000 number

What do these numbers represent, They surely cannot be Mbps

Reason for asking is that we have interment drop out so just trying to resolve issue. Have spoke to Virgin who had me reset the router but the numbers still the same. I have taken some items off the wifi to see if the drop out stops 

Any help appreciated.

[Tudor]

What are you using to check the speed?

[frnterer]

I am using speedtest. used others and got around the same readings

average results

Download 277  ping 22       634 down arrow

Upload 25.9    jitter ms 2      35 up arrow

By now I am sure you will know I am winging this

thanks

[frnterer]

Just to clarify the original post which was not entirely clear, When I log in to the router the connected devices column were giving the numbers I put in the original post

Thanks

[John_GS]

Hi @frnterer

Thanks for posting and welcome to the community.

If you are getting speeds of that nature, the speeds are fine on the M200 package 🙂

I am sorry however to hear you're experiencing drop outs. I've ran a check here and there seemingly was an issue at the time of the post but there's been no disconnections I can see since Thursday.

I hope that means everything is sorted, however, do pop back if you need our help still

Best wishes,

[carl_pearce · Accepted solution]

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@frnterer wrote:

Just to clarify the original post which was not entirely clear, When I log in to the router the connected devices column were giving the numbers I put in the original post

Thanks

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The 'Connected Devices' section shows the speed the device is connected to the HUB, rather than the expected download speed.

Wired devices will show as 100 or 1000 (Or event 2500 for the HUB 5) depending on the type of device connected.

Wireless devices will display various values depending on their capabaility, distance from HUB, etc.

[frnterer]

Thanks for your reply

So the connected devices numbers  shows the speed, of for example my IPad  as 761.71 Mbps. This would be the speed of my Ipad connection to the router and does not relate to the download speed from the router to my Ipad.

Thanks again

[carl_pearce]

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@frnterer wrote:

Thanks for your reply

So the connected devices numbers  shows the speed, of for example my IPad  as 761.71 Mbps. This would be the speed of my Ipad connection to the router and does not relate to the download speed from the router to my Ipad.

Thanks again

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Correct.

Roughly you can work out the expected download speed, which is 2/3 to 3/4 of the connected speed, vs the limit of your broadband speed.

For example my Samsung connects at 433Mbps and I get around 250 - 300Mbps download speed on Gig1.

In your example your iPad is connected at 761.71 Mbps, so should see full download speed on M200.

[frnterer]

Hi Thanks for responding

the problem continues, we still have the network dropping it is a daily occurrence and happens frequently.  we have had the issue for some time and when I renewed the contract I went up to M200 thinking this would resolve it  and now have the M250 but the download speed looks fine it is that the connection just drops. it is not for long periods but is regularly 3-5minutes and as much as 3 to 7 times an hour.

Any assistance appreciated

[carl_pearce]

If you log into your HUB on 192.168.0.1 and access the below section you should be able to copy paste some stats to show if there is anything amiss.