on 10-10-2021 10:49
what the subjects says.
I'm currently working from home and attend meetings on teams etc, quite annoying when It disconnects then re-connects again. Also its a pain when I play video games online and get disconnected from the servers.
I used to have like 20mb with Virgin 10 years ago and not a problem, now I have 200meg and just constantly have issues.
ive set up a live speed test here -
https://www.thinkbroadband.com/broadband/monitoring/quality/share/0dd361bb5a77d60321873ab0b9fae09ff6...
I'm currently on Superhub 2 I believe.
can an VM mod/techy check everything out if i give you my details via PM?
Answered! Go to Answer
on 11-10-2021 08:56
Power levels look wrong; I've flagged that for staff to advise. Unless it's a known area fault it will need a technician, and they can arrange that.
on 10-10-2021 10:52
on 10-10-2021 11:37
Connect to the hub by clicking on this link http://192.168.0.1/ That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time. Then we can check for any obvious problems with power, noise or error counts.
on 10-10-2021 12:24
1 | 387000000 | -6 | 38 | 256 qam | 32 |
2 | 203000000 | -4 | 38 | 256 qam | 9 |
3 | 211000000 | -4.2 | 38 | 256 qam | 10 |
4 | 219000000 | -4.5 | 38 | 256 qam | 11 |
5 | 227000000 | -4.9 | 38 | 256 qam | 12 |
6 | 235000000 | -5 | 38 | 256 qam | 13 |
7 | 243000000 | -5.4 | 38 | 256 qam | 14 |
8 | 251000000 | -5.7 | 38 | 256 qam | 15 |
9 | 259000000 | -6 | 38 | 256 qam | 16 |
10 | 267000000 | -6.2 | 38 | 256 qam | 17 |
11 | 275000000 | -6.2 | 38 | 256 qam | 18 |
12 | 283000000 | -6 | 38 | 256 qam | 19 |
13 | 291000000 | -6.2 | 37 | 256 qam | 20 |
14 | 299000000 | -6 | 37 | 256 qam | 21 |
15 | 307000000 | -5.9 | 37 | 256 qam | 22 |
16 | 315000000 | -5.2 | 38 | 256 qam | 23 |
17 | 323000000 | -5 | 38 | 256 qam | 24 |
18 | 331000000 | -5 | 38 | 256 qam | 25 |
19 | 339000000 | -5 | 38 | 256 qam | 26 |
20 | 347000000 | -5 | 38 | 256 qam | 27 |
21 | 355000000 | -5.2 | 38 | 256 qam | 28 |
22 | 363000000 | -5.4 | 38 | 256 qam | 29 |
23 | 371000000 | -5.7 | 38 | 256 qam | 30 |
24 | 379000000 | -5.9 | 38 | 256 qam | 31 |
1 | Locked | 38.6 | 2308 | 92 |
2 | Locked | 38.6 | 6755472 | 8796 |
3 | Locked | 38.9 | 5157312 | 4435 |
4 | Locked | 38.6 | 5288531 | 26440 |
5 | Locked | 38.6 | 466655 | 696 |
6 | Locked | 38.6 | 1412324 | 188 |
7 | Locked | 38.9 | 234138 | 88 |
8 | Locked | 38.9 | 3282798 | 148 |
9 | Locked | 38.6 | 3026491 | 132 |
10 | Locked | 38.6 | 227673 | 109 |
11 | Locked | 38.6 | 50867 | 94 |
12 | Locked | 38.6 | 8193 | 80 |
13 | Locked | 37.6 | 5431 | 97 |
14 | Locked | 37.3 | 3936 | 92 |
15 | Locked | 37.3 | 3288 | 88 |
16 | Locked | 38.6 | 2963 | 73 |
17 | Locked | 38.6 | 2896 | 45 |
18 | Locked | 38.9 | 2487 | 53 |
19 | Locked | 38.6 | 2479 | 104 |
20 | Locked | 38.9 | 2205 | 36 |
21 | Locked | 38.6 | 2902 | 50 |
22 | Locked | 38.9 | 2706 | 36 |
23 | Locked | 38.6 | 1996 | 41 |
24 | Locked | 38.6 | 1971 | 40 |
on 10-10-2021 12:24
on 10-10-2021 12:24
on 11-10-2021 08:56
Power levels look wrong; I've flagged that for staff to advise. Unless it's a known area fault it will need a technician, and they can arrange that.
on 11-10-2021 09:29
Hi SK1994
Thanks for posting and apologies for the broadband issues. It does indeed need a tech due to the power levels.
I'll send you a PM now to get some details.
Kind regards,
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on 11-10-2021 19:04
Thanks for joining me on PM SK1994
Just to update the thread, the engineer visit was booked in.
This can be tracked and/or altered, in your online account
Best,
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on 11-10-2021 19:07
hi john
can you look at the PMs? i will need to change this visit but cannot log in as of yet