Can anyone suggest how I can get VM to take a proper look at this issue?
I've called them on 4 occasions about packet loss of up to 30% that I'm seeing.
Call 1) there's a complex issue in your area, should be OK in a couple of days (though the online tool said there were no issues in the area, and pretty sure they didn't actually run any tests on the network at the time as - no offence - they were only 1st line)
Call 2) managed to speak to someone techie who thought it was a dodgy ethernet cable, he rebooted the router remotely while I swapped the cable, and to be fair the connection was 100% when we ended the call
Call 3) (few days later after issue reappeared almost immediately) spoke to another techie who ran a SNR test on the VM network, told me there was an issue in the area and apparently raised a work order for it to be fixed
Call 4) approx 2 weeks after call 3, engineer ran the same test, said there's still an issue in the area, raised another work order (apparently)
It's getting a bit ridiculous now, and I've not received one of the SMS alerts that I should allegedly be receiving to tell me about the progress.