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hub 5 very slow speeds

gertruude
Joining in

my hub 5 in modem mode keeps dropping speeds heres the info can i get some advice please as i have to keep rebooting for it to get to normal speeds

many thanks

chris

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000-9.738QAM 25625
2179000000-7.535QAM 2566
3187000000-7.937QAM 2567
4195000000-7.939QAM 2568
5203000000-8.239QAM 2569
6211000000-8.339QAM 25610
7219000000-8.438QAM 25611
8227000000-8.938QAM 25612
9235000000-9.138QAM 25613
10243000000-9.438QAM 25614
11251000000-9.338QAM 25615
12259000000-938QAM 25616
13267000000-8.838QAM 25617
14275000000-8.938QAM 25618
15283000000-8.838QAM 25619
16291000000-938QAM 25620
17299000000-9.138QAM 25621
18307000000-938QAM 25622
19315000000-9.138QAM 25623
20323000000-9.538QAM 25624
21339000000-9.738QAM 25626
22347000000-9.938QAM 25627
23355000000-10.437QAM 25628
24363000000-10.537QAM 25629
25371000000-10.837QAM 25630
26379000000-10.837QAM 25631
27387000000-10.737QAM 25632
28491000000-11.936QAM 25633
29499000000-12.136QAM 25634
30507000000-12.236QAM 25635
31515000000-12.436QAM 25636
4 REPLIES 4

Client62
Hero

The downstream power levels are all too low.  

Check for a service fault via 0800 561 0061.

If there is not a fault, call customer support and report the power levels / speed loss as a fault, request an engineer to fix.

John_GS
Forum Team
Forum Team

Hi @gertruude 

Thanks for posting and welcome back to the community. Apologies for the lower than expected speeds. Upon checking the system, you have had a technician visit since posting. They've stated that they have removed all splitters that were not needed and changed the isolator. Everything should now be in specification and resolved. However if not, please do let us know and we can assist further.

Best wishes.

John_GS
Forum Team


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hi

yeah they came friday  sorry i forgot to update this post

many thanks

Kain_W
Forum Team (Retired)
Forum Team (Retired)

No problem, thanks for getting back to us.

Has the issue been sorted as far as you're aware?

Let us know,

Kain