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jbrennand
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Message 11 of 24
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Re: high latency and packet loss


@LukmanChowdhury wrote:

Thanks. reassuring to know that the BQM looks similar to yours....


Below is my latest one.  No issues - my lad is an "avid" gamer !

Screenshot 2021-06-16 at 12.59.06.png


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
lotharmat
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Message 12 of 24
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Re: high latency and packet loss

Mine go through phases of spikiness - at the moment it is really flat but occasionally:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/5c2d1f9ca3504ca1543d371d3780e7d424bee434-06-05-2021.png

5c2d1f9ca3504ca1543d371d3780e7d424bee434-06-05-2021 




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Hub 3 - Modem Mode - TP-Link Archer C7

LukmanChowdhury
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Message 13 of 24
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Re: high latency and packet loss

Thank you @jbrennand - that really does look a lot like mine
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LukmanChowdhury
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Message 14 of 24
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Re: high latency and packet loss

thanks @lotharmat, the spikes on mine tend to appear to be the norm in evenings when i'm home but looks like it's no different to Johns - so normal
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jbrennand
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Message 15 of 24
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Re: high latency and packet loss

Its looking like the connection is fine and that your issues would be best addressed by putting the Hub into modem only mode and getting your own better quality Router and wireless equipment.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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LukmanChowdhury
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Message 16 of 24
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Re: high latency and packet loss

agreed. I'm seeing issues again just now with one device - connects to a backup wifi i have (mobile broadband) but not to virgin's hub. 

any recommendations on a router? (ideally looking for something with 4 ethernet ports, able to handle 30 connections (ethernet + wifi) and ideally accepts a SIM card for fallback). no budget restrictions if it's highly recommended though cheap and reliable is never something i'd turn down. 

 

thanks in advance for any recommendations or suggestions (and any recommendations made won't be met with "i bought it because you said so and now it sucks - it's your fault" - i understand that problems can happen at any point with any equipment, anywhere along the line).  

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LukmanChowdhury
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Message 17 of 24
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Re: high latency and packet loss

i should mention, everything checks out on the hub side (seeing post rs errors in the 200-300 range but BMQ looks healthy - can't power cycle hub just yet as in middle of work but will be doing so after work. but agree that i'm also satisfied it's not a virgin to hub issue.  

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lotharmat
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Message 18 of 24
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Re: high latency and packet loss


@LukmanChowdhury wrote:

agreed. I'm seeing issues again just now with one device - connects to a backup wifi i have (mobile broadband) but not to virgin's hub. 

any recommendations on a router? (ideally looking for something with 4 ethernet ports, able to handle 30 connections (ethernet + wifi) and ideally accepts a SIM card for fallback). no budget restrictions if it's highly recommended though cheap and reliable is never something i'd turn down. 

 

thanks in advance for any recommendations or suggestions (and any recommendations made won't be met with "i bought it because you said so and now it sucks - it's your fault" - i understand that problems can happen at any point with any equipment, anywhere along the line).  


I've been incredibly happy with the TP-Link Archer c7 - Good range and speed and very configurable - has 4 GB ethernet ports too!




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Hub 3 - Modem Mode - TP-Link Archer C7

LukmanChowdhury
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Message 19 of 24
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Re: high latency and packet loss

Thank you. I'll take a look at that

 

just realised channel optimisation was turned on on my settings - i'd previously turned this off as it was messing about with my connections but recently had to do a couple of pinhole resets and forgotten about setting channel optimisaiton back off. Will keep an eye on that and see if it's making any difference. 

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lotharmat
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Message 20 of 24
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Re: high latency and packet loss

No worries!

I always split wifi into the 2.5 and 5GHz bands - swtich off intelligent wifi and optimisation!

You can download a WiFi Analyser app and see which channel (1,6,11 for 2.4GHz) is the least congested and manually select that one!



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Hub 3 - Modem Mode - TP-Link Archer C7

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